ThousandEyes empowers enterprises to see, understand and improve digital experiences for their customers and employees. The ThousandEyes cloud platform offers unmatched vantage points throughout the global Internet and cloud providers, delivering immediate visibility into the digital experience for every user, application, website or service, over any network. ThousandEyes is central to the global operations of the world's largest and fastest growing brands, including Comcast, eBay, HP,120+ of the Global 2000, 75+ of the F500, 20 of the top 25 SaaS providers, 6 of the top 7 US banks, 4 of the top 5 UK banks, and 5 of the top 10 companies on the 2018 Forbes Cloud 100 list.
Engineering at ThousandEyes
At ThousandEyes, we use cutting-edge technologies and innovative techniques to study and visualize networks on a global scale.
ThousandEyes engineers are focused on continuous improvement — of our product, our codebase, our knowledge, and our skills. We believe in innovation, simplicity, and elegance. We work in small, cross-functional teams where everyone has a voice.
About the role
We are looking for an extraordinary IT Experience Specialist. In this position based in our San Francisco HQ office, where you will support the day-to-day IT needs of the business while delivering amazing service to our employees with exceptional customer service. You’ll be the first line of support for all ThousandEyes Team Members (Tier 1) including remote staff and satellite offices. You’ll ensure our All Hands Meetings & Zoom Rooms are optimized and maintained to ensure a seamless employee experience. You’ll manage our asset procurement and our inventory supply levels. As a key member of the IT team, you’ll collaborate closely with our IT Engineers (Tier 2, 3 Support) on various projects, initiatives and escalations. Additionally, you’ll lead and run our New Hire IT Orientation program.
What we are looking for:
2+ years of experience in IT Support role
Experience as a G Suite, Office 365 Admin
Experience supporting macOS, Windows, Ubuntu desktop OS
Experience supporting android and iOS devices
Remote, as well as on-site support experience
Exceptional customer service abilities
Solid time management and problem-solving skills
Experience supporting conference room technology
A sense of urgency, proactive mindset
Experienced in employee on-boarding programs
Bonus points if you have experience with
Zoom Video Conferencing Technology (Zoom Client/Zoom Rooms, All Hands Meetings)