About ThousandEyes

ThousandEyes empowers enterprises to see, understand and improve digital experiences for their customers and employees. The ThousandEyes cloud platform offers unmatched vantage points throughout the global Internet and cloud providers, delivering immediate visibility into the digital experience for every user, application, website or service, over any network. ThousandEyes is central to the global operations of the world's largest and fastest growing brands, including Comcast, eBay, HP, 120+ of the Global 2000, 65+ of the Fortune 500, 6 of the 7 top US banks, and 20 of the 25 top SaaS companies.

About the Role

We are looking for an exceptional Solutions Engineer to join our team of super heroes.  You will have the opportunity to be the partner interface of an exciting new technology.  You will work closely with the channel sales team in presenting ThousandEyes in prospective partner opportunities; be instrumental in working with prospects during trials of ThousandEyes to highlight business value; educate partners, prospects, customers and the channel sales team on ThousandEyes and how it applies to industry trends and business initiatives; and accelerate ThousandEyes growth through expanding market awareness of ThousandEyes and closing business.

The candidate should possess the following:

  • Excellent presentation, communication, and problem-solving skills
  • Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
  • Knowledge of application and network infrastructures
  • Knowledge of unified communications
  • Experience with application and network performance analysis solutions
  • Experience with packet analysis of application and network protocols
  • Experience with scripting languages (e.g., Python, Perl, Javascript)
  • Experience with Apple, Linux and Microsoft operating systems

Responsibilities include:

  • Support the technical sales process through the channel
    • Work closely with the channel sales team in supporting resellers, MSPs, GSPs, GSIs, and CPPs
    • Build and maintain a technical and trusted advisor relationship with and through the channel
    • Engage the channel to support indirect sales activities
    • Assist in demonstrating the solution to showcase capabilities, use-cases and alignment with strategic initiatives
    • Assist in showcasing and proving value to prospects and technology/services partners
    • Assist in scoping and architecting solution deployments for customers and technology/services partners
    • Assist in presenting to decision makers during trial wrap-up meetings
  • Participate as a member of the Solutions Engineering team
    • Participate on weekly team meetings
    • Participate in quarter business review sales meetings
    • Present technical topics and successful wins
    • Share technical challenges and ways to overcome
    • Interact with team to ask questions, share experiences, and exchange ideas
    • Help establish and enhance demonstration material showcasing the solution
    • Research technical topics impacting the industry to grow as an industry leader
  • Interface with Marketing
    • Support trade shows and networking events
    • Support ThousandEyes Connect events
    • Contribute to blog and social media posts
    • Suggest and contribute to white-papers and case-studies
  • Interface with Product Management and Engineering
    • Provide solution feedback from hands-on use and customer interaction
    • Record solution suggestions and enhancements through Customer Success
    • Participate and provide feedback on internal and external solution beta programs
  • Interface with Customer Success
    • Coordinate with Customer Success in providing post-sales support (e.g., training, deployment, support)
    • Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

Requirements:

  • 5+ years of experience and proven track record in a Technical Sales or related profession
  • Experience working in or with partner organizations responsible for channel sales
  • A degree in Electrical Engineering, Computer Science or related field
  • Experience with Salesforce
  • Moderate travel required

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