Working at Thoropass

Thoropass makes it as easy to do the right thing as it is to check a box. Our team members believe that partnership lightens the load. Not everyone can be an expert at everything – lending each other support in areas of weakness strengthens everyone’s offering. We collaborate openly and enthusiastically; without ego.

What We Do

At Thoropass, we’re compliance experts so you don’t have to be. Pairing easy software that’s always getting smarter with expert guidance and continuous monitoring, we integrate into your process to prepare you to pass any audit, every year, with flying colors. Hundreds of growing companies use Thoropass’s compliance automation platform, expert services, auditors and partner ecosystem to get and stay compliant over the lifetime of their business. We offer SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, and other infosec and privacy frameworks.

We are a rapidly expanding team based in New York. We were founded in May 2019 and raised our Series C funding in November 2022. Our top investors include: J.P. Morgan, PayPal Ventures, Fin Capital, Centana, and Bain Capital. We're growing customers and revenue dramatically and we’re poised for continued break-out growth in 2024 and beyond.

About the Role

We are hiring a Business Operations Senior Associate to drive processes and metrics in our Infosec Solutions function (delivery of infosec audit and penetration testing services) - supporting Thoropass’s business outcomes and delivering customer joy. You will execute mission-critical, strategic initiatives, and deliver objective analysis and insights. This will place you in a pivotal role in ensuring the teams have the decision-support metrics, systems, and processes they need to succeed. We're looking for someone equal parts strategic, data-driven, and operationally oriented (with a "get stuff done" attitude).

This role will be reporting directly to our Director of Business Operations.

What You'll Do

Strategic Operations

Design and implement the business and operational systems and processes that make the Infosec Solutions team tick.
Synthesize feedback from functional teams, customers, and other stakeholders to identify process gaps and optimization opportunities.
Turn your insights into compelling, actionable recommendations that guide business decisions.
Partner with leadership on strategic roadmap and target-setting; informing decisions with data-driven insights and rationale.
Participate in ongoing efforts to enhance the methodologies, processes, operating rhythms, and collaboration of the Business Operations team.

Customer Delivery Operations

Own the coordination of all customer engagements including scoping, quoting, scheduling, delivery, and closure phases.
Administer management tools and processes to improve internal team efficiency, and effectiveness toward achieving business objectives.
Coordinate with delivery resources and Customer Success Managers to ensure customers receive the best possible experience on their engagement.
Collaborate on key strategic programs that align with our business strategy, working closely with Customer Experience Leadership and cross-functional teams such as Revenue Operations, Product Management, and Customer Marketing.

Skillsets/ Requirements

2-4+ years experience in an analytical, consulting, customer success, or business operations generalist role.
Proficient in Excel or Google Sheets.
Familiarity with CRMs (Salesforce, Hubspot) and/or CX platforms (Catalyst, Gainsight, ChurnZero, Totango, Planhat, etc.).
Exceptional written communication. You can convey complex topics to various stakeholders in a digestible and compelling manner.
Hungry, humble, scrappy, and will thrive in fast-paced environments.

Bonus Points

Experience building automation workflows in no-code/low-code automation platforms (e.g. Airtable, Zapier, Make.com, etc.).
Experience with BI (business intelligence) platforms (e.g. Sigma, Mode, Power BI, Tableau, Looker, etc).
Working knowledge of SQL
Direct experience building operational metrics and reporting (ideally for B2B SaaS products).
Ability to code basic automation scripts in a general-purpose programming language (e.g. Python, Javascript, Google AppScript, or even VBA, etc.).
Major bonus points for knowing the best keyboard shortcuts to work efficiently and an appreciation for personal productivity tools.

Compensation:

Competitive base salary
Exceptional private healthcare
Early equity in a fast-growing company
Work-from-home model
Flexible PTO
Home office equipment
Monthly wellness and home Wi-Fi stipend

Equal Opportunity

Thoropass provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Even if you feel you don’t meet every requirement, consider applying! Thoropass acknowledges the research which shows that women and people of color are less likely to apply for jobs when they don’t meet all of the stated qualifications. However, we’re looking for authentic innovators to blaze new trails and you just may be the right person for this or another role.

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