The Role

We are looking for a senior communications professional who will design and execute company, executive, and people communications across Thirty Madison. In this role, you’ll leverage your experience building and implementing internal communications that will inspire, educate, and align Thirty Madison’s team around our mission, vision, and values. 

You’ll partner closely with the VP of Communications, Communications Lead and our senior leaders across our cross-functional organization to craft clear, compelling narratives that speak to the value we create for our patients across all of our condition-specific brands and the strategies and objectives that get us there. You will co-create with department leads to steward their teams through change and growth, balancing communicating the goals and outcomes of the business, while embodying our values

You will help identify impactful communications opportunities, write clear content and distill complex topics into simple messages, and design creative campaigns to engage employees throughout the year. You’ll report to the VP of Communications as part of our Communications Team and work closely with our People team and department heads across the business, including our executive office.

You are employee-centric in all you do, building natural and systematic ways of connecting regularly with employees to understand what matters most to them and how key messages can land best. You are an excellent writer and visual communicator with a detailed eye. You are an owner and enthusiastic driver of change. You have experience working directly with senior executives on messaging and communications. You're a self-starter and set high expectations for yourself and others.

What you get to do every day

Company & Executive Communications (30%)

  • Develop clear, engaging company and executive communications that consistently connect our Thirty Madison employees to our mission and values while driving awareness of our strategy, objectives, and progress
  • Become an essential and trusted partner to leaders, coaching them to more effectively tell stories, manage change, and model our values through their communications
  • Develop a Thirty Madison Internal Brand voice, and establish best practices
  • Co-create and ghostwrite executive and all company communications
  • Suggest and build implementation plan for new channels to best support asynchronous work

People & Change Communications (45%)

  • Co-create with the People Leadership team to drive awareness and adoption of key initiatives and to proactively manage change to processes and programs
  • In collaboration with our People Partners, develop, maintain, and execute organizational change plans from intake to completion
  • Develop systems that support the cascade of information, especially to senior leaders and managers and establish a single source of truth for managers to get timely, actionable information.
  • Measure and improve the effectiveness of messaging, channels and practices.

Communications Business Partnership (25%)

  • Provide strategic communications support to department heads and program leads on messaging and positioning; influence stakeholders as needed to ensure communications are compelling, clear, and aligned with our desired tone.

What you bring to the role

  • Individual contributor with 4-6 years of experience in a strategic internal communications or related role
  • Prior experience with executive, change management, marketing, and/or crisis communications
  • Exceptional writing, editing, and visual communication skills with a meticulous eye for detail
  • Ability to quickly grasp information across a variety of subject areas and build clear communications, making complex ideas easy to understand
  • Communicates up, across, and within the team with clarity and purpose
  • Exceptional organizational and project management skills; executing with speed, high level of accuracy and efficiency, attention to detail, and follow-through
  • Ability to adapt quickly to change in a highly dynamic environment with tight deadlines and changing priorities; exhibits flexibility, resilience, and grace under pressure
  • Self-starter and strategic thinker, capable of collaborating with and influencing a range of stakeholders and making an impact quickly
  • Demonstrates outstanding judgment and discretion; exemplifies business ethics and is able to handle sensitive information with confidentiality
  • Experience working for a distributed company
  • Experience with Crisis Management a plus 

#LI-MB06 #LI-Remote RQ2167

Benefits for full-time Thirty Madison employees:

  • Competitive salary packages and career development opportunities
  • 100% coverage on many health, dental, and vision insurance plans
  • 401k with a match, commuter benefits, and FSA
  • Budget for the technology tools you need — whether it’s a laptop, monitor, or special software
  • Annual $750 vacation stipend and $750 wellness allowance

About Thirty Madison 

Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of specialist-level healthcare with the convenience of telemedicine.

In just three years, we’ve built four brands on top of our platform: Keeps (for men’s hair loss), Cove (for migraine), Evens (for GI conditions), and our newest brand, Picnic (for allergies). We’re growing rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others.

We are honored to become Great Place to Work certified and be included on BuiltIn's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. We've also been recognized by Forbes' Best Startup Employers, being named as one of America's Best Places to Work 2022. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day.

At this time, Thirty Madison is fully remote (excluding Pharmacy roles) and operates in the following states: Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, Washington D.C., Wisconsin.

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation.

How we are managing through the COVID pandemic and its impact on our team?

These are unprecedented times and we understand COVID-19 is impacting everyone differently. Our primary goal from the beginning of the pandemic has been to ensure employee safety. We went from optional to mandatory work-from-home very quickly in early March, and we have told employees that they can work remotely to allow them to plan accordingly. 

We have also rolled out several initiatives to help our team successfully navigate the uncertainty associated with COVID-19. These initiatives have included providing funds for home office improvements, medical reimbursements, free meditation/mindfulness tools, mandatory “Me Days” away from work, company-wide Refresh days off, and fun opportunities to connect live with teammates each week (such as virtual escape rooms). We continue to examine different benefits, tools, and processes that best support our employees as we continue to work remotely and eventually begin transitioning back to the office.

*Please be aware that there are fraudulent entities who are claiming to be affiliated with Thirty Madison in order to trick job seekers into divulging personal information or making payments based on false representations while impersonating Thirty Madison. These entities solicit money and personal information under the guise of offering you a position with Thirty Madison. The scammers use many methods to perpetuate these scams, including using Thirty Madison’s trademarks on their correspondence to potential victims. Thirty Madison takes the safety and integrity of those seeking employment with us very seriously and we work cooperatively with our legal team, security department and local authorities to address this issue. If you receive a job offer that claims to be from Thirty Madison, please take steps to confirm that it is legitimate by reviewing the offer carefully and contacting Thirty Madison directly if you have any concerns at all. Please note that Thirty Madison will never ask you for bank account or credit card information, and Thirty Madison will not charge you money to apply for a job with Thirty Madison.*

*This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*

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