About Thirty Madison 

Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of specialist-level healthcare with the convenience of telemedicine.

In just three years, we’ve built four brands on top of our platform: Keeps (for men’s hair loss), Cove (for migraine), Evens (for GI conditions), and our newest brand, Picnic (for allergies). We’re growing rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others.

This year, we are honored to be included on Built In's 2021 list of Best Places To Work in New York City and Best Midsize Companies To Work For. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day.

The Role

At Keeps, our mission is to be the first and last place a guy has to go to keep his hair. Since our founding in 2018, we have quickly scaled revenue growth; have helped hundreds of thousands of guys take action to stop hair loss and; as of 2020, have become the biggest DTC brand in the men’s hair loss space. 

Keeps has huge ambitions to be the best men’s hair loss brand in the world, and we are looking for an analytical and operationally-minded Senior Manager of Strategy & Operations to optimize and scale key aspects of our business to drive this next stage of growth. In this role, you will partner across the Keeps and Thirty Madison organizations, from medical operations to product to supply chain to care team, to own and advance critical projects on the Keeps roadmap. Key early initiatives could include gaining alignment on a path for optimizing our care model and provider performance, managing processes and timelines for product refreshes and new product launches, partnering with cross-functional stakeholders to improve patient experience across the care model (experience with shipping and delivery, physical products, engagement tools, etc.), and supporting our internal quarterly / annual planning processes.

The ideal candidate will have 4+ years of experience in ops management/consulting or similar role in a fast growing healthcare and/or DTC company. You are an expert tactical executor who is able to quickly identify the core drivers of our business, suggest opportunities to optimize the business model, and deliver results leading complex, cross-functional initiatives. You should be analytical, resourceful, organized, and results-oriented. We look for teammates who are curious, kind, and proactive and will challenge us at every turn. This role will provide a unique opportunity for someone to develop operational skills vital to building an innovative, world-class business within the healthcare space.

This role reports to the Business Operations & Strategy Lead of Keeps.

You’re the right person for this role if you are:

  • An operational wizard and versatile problem solver who gets stuff done. You thrive in fast-paced, constantly changing environments by creating structure and process where there is none
  • Able to point to numerous examples in your career where you scoped and executed on complex operational projects - from studying the core issues, to surveying the landscape, analyzing data and accounting for key inputs, proposing creative solutions, creating buy-in, and ultimately executing on the path forward     
  • Able to tactically execute on initiatives that will optimize our care model and create a differentiated patient experience
  • Comfortable optimizing and improving an existing framework but not afraid to start from scratch and build something from the ground up 
  • Ruthlessly analytical, with strong quantitative skills, an ability to wrangle, digest, and glean impactful insights from data, yet able to recognize the limits of data and unafraid to use your judgement and trust your instincts
  • Naturally organized. You are able to effectively manage multiple work streams that span functions and stakeholders
  • A force to be reckoned with, using resourcefulness and determination to complete projects and implement processes from start to finish
  • A master communicator, able to motivate people, align interests, and wield influence with colleagues at all levels of the company
  • A teammate with a hands-on mentality and a ‘no task is too small’ attitude

Some things you will work on:

  • Collaborate with our medical operations organization to help identify and implement new initiatives that optimize the performance of our providers, improve quality of care, and develop more robust reporting on clinical outcomes
  • Partner with our medical operations, doctor portal, and care teams to resolve day-to-day operations issues that our Keeps doctors may encounter on the platform
  • Drive innovation of our care model by continuously optimizing care team roles, managing the hiring plan, and onboarding healthcare service providers (doctors, NPs, integrated care team members) based on the level of support needed for our growing business
  • Manage processes and timelines for product refreshes and new product launches, driving precise execution across teams such as marketing, product, supply chain, care team, and external vendors
  • Leverage various data sources, including customer surveys, and partner with our care team, medical operations, and supply chain organizations to identify and execute opportunities to improve the patient experience across our care model
  • Assist Business Operations & Strategy Lead in assessing the overall Keeps business model and identifying and executing opportunities to innovate and expand the business model 
  • Support internal Keeps team processes, including OKR and quarterly planning processes and Board of Directors materials preparation; identify and execute solutions to fix current process gaps within Keeps and between Keeps and the Thirty Madison Platform (shared services) teams
  • A variety of other critical projects across our businesses with the goal of building a scalable infrastructure that enables us to provide high quality and affordable healthcare to millions of customers across the country and the world

You should have:

  • 4+ years of high-performance experience in ops management, consulting, or similar role. Bonus points for experience at a fast growing healthcare and/or DTC company 
  • Strong analytical skills with the demonstrated ability to use data analysis to build impactful insights. Expertise in Excel a must, knowledge of SQL a strong plus
  • Demonstrated experience building and scaling complex operational processes across multiple functional areas 
  • An ability to quickly get up to speed on new areas and a desire to operate outside of your comfort zone
  • Excellent written and verbal communication skills and the ability to know how to tailor them to individual personalities
  • An eye for detail as well as the ability to zoom out and see the bigger picture
  • Strong project management skills with the ability to manage multiple projects and the desire to bring structure to undefined procedures
  • A passion for improving healthcare and for creating superior patient experiences

Benefits for full-time Thirty Madison employees:

  • Competitive salary packages and career development opportunities
  • 100% coverage on many health, dental, and vision insurance plans
  • 401k with a match, commuter benefits, and FSA
  • Budget for the technology tools you need — whether it’s a laptop, monitor, or special software
  • Annual $750 vacation stipend and $750 wellness allowance

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.

Apply for this Job

* Required
When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Thirty Madison are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.