There’s not a better time to join Thirty Madison, a fast-growing company with the simple belief that everyone deserves access to specialized healthcare treatment. By launching customer-centric brands built around each specific chronic medical condition, we’re able to bring the specialist experience directly into people’s homes with online doctor consultations, treatment delivery, and ongoing support through resources like our symptom trackers.
After launching Keeps, Cove, and Evens in two short years, we're hard at work preparing our next brand to launch. Every time we launch a new brand, we get smarter and better at delivering high-quality healthcare to our customers. We’re constantly learning from our existing brands to strengthen our new brands, rapidly pushing ourselves to improve the customer experience and raise the standard of care our customers receive.
We’re seeking a CX Admin to support our Customer Experience team in representing our brand to our customers. Our Customer Experience team is often the first and last interaction our customers will have with Keeps — and couldn’t be more important in our mission of building the first healthcare brand that guys can truly love.
In this role, you'll support Customer Experience Associates in quickly resolving issues, help us build internal processes to better serve our customers, and create a welcoming and productive work environment for the whole Customer Experience team. This is an incredible opportunity to be a part of building the first healthcare brand that people can love, and to create an exceptional experience for customers across the country. Note: This is a position with a primary focus on administrative support.
Some things you will work on:
Providing general and ad-hoc administrative support to the Customer Experience team including drafting correspondence and mailing customer supplies
Preparing disputed charge cases for customer financial institutions
Communicating with our pharmacy regarding updates to patient accounts
Managing the office supply budget and placing orders and requests for office needs
Building and executing on customer appreciation projects
You should have:
At least 1-2 years of experience in an administrative or support role
Customer-facing support experience is a major plus!
Aptitude and enthusiasm to learn the ins and outs of a fast-moving startup
Great written and verbal communication
Superb judgment, strong problem-solving skills, and the ability to think quickly on your feet
Great healthcare (obviously)
Regular team building activities
As an early hire on a close-knit team, we want you to help shape the company’s culture and future
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.