The role

There’s not a better time to join Thirty Madison. Keeps launched in January 2018 and is already a recognized leader in the hair loss space. Cove launched in December 2018 to serve migraine sufferers and is growing rapidly, and Evens, for acid reflux, launched in September 2019 (our third brand launch in two years). 

While our individual businesses differ based on the condition being treated, they are all powered by a core infrastructure. These functions—ranging from CX and centralized marketing functions, to supply chain, pharmacy and medical operations—are vital to our ability to effectively provide a high standard of care. We are looking for a world-class leader and seasoned operations executive to serve as VP of Operations and lead the teams that make up this core infrastructure.

In this role, you will manage functional leaders across our core infrastructure, and serve as both a thought partner and operational partner to the GMs who run each business unit. You will be responsible for delivering operational excellence across the organization, enabling a seamless and delightful healthcare experience for millions of customers across Thirty Madison’s businesses.

The ideal candidate has experience leading and managing a broad scope of functions within a fast-paced and complex organization. You are skilled in operational excellence, ruthlessly process-driven, organized, analytical, and able to manage teams with diverse objectives. You must be able to context-switch with ease and demonstrate a mastery of new concepts and business models. As a senior manager, you must also be passionate about developing others and experienced at leading cross-functional teams.

While management of these teams requires big picture strategic thinking, it also requires a willingness to dive into the most nuanced details of operational tasks. We look for teammates who are humble, curious, kind, proactive, resourceful, and will challenge us at every turn. This is an incredible opportunity for someone who wants to drive change in healthcare and improve how millions of people manage chronic health issues.

This role reports to the President.

You’re the right person for this role if you are:

  • A veteran manager, having successfully led multiple teams spanning a range of functions toward a shared goal
  • An operational wizard and versatile problem solver who gets stuff done. You thrive in fast-paced, constantly changing environments by creating structure and process where there is none
  • Seasoned in scoping, leading, and executing on complex operational projects - from studying the core issues, to surveying the landscape, analyzing data, proposing creative solutions, creating buy-in, and ultimately executing on the path forward 
  • Comfortable optimizing and improving an existing framework but not afraid to start from scratch and build something from the ground up 
  • Able to effortlessly transition between big picture thinking and tactical execution - you’re equally at ease in high level brainstorming sessions on build vs. buy decisions as you are at optimizing staff scheduling at a distribution center
  • Relentlessly analytical, with strong quantitative skills, an ability to wrangle, digest, and glean actionable insights from data, yet able to recognize the limits of data and unafraid to use your judgement and trust your instincts
  • A master communicator, able to motivate people, align interests, and wield influence with colleagues at all levels of the company
  • A force to be reckoned with, using resourcefulness and determination to complete projects and implement processes from start to finish

Some things you will work on:

  • Lead vision and strategy development for Thirty Madison’s core infrastructure, working with functional leaders to guide execution around CX, supply chain, pharmacy operations, and our physician network 
  • Work with business unit teams to expand our integration with healthcare companies outside of the Thirty Madison ecosystem
  • Manage the centralized marketing functions that are shared across business units, including partnerships, SEO, and external comms
  • Lead process reviews and routinely present recommendations and operational considerations to leadership
  • Provide coaching and mentorship to a number of senior team leaders who report into Core Operations
  • A variety of other critical projects across our businesses with the goal of building a scalable infrastructure that enables us to provide high quality and affordable healthcare to millions of customers across the country

You should have:

  • 15+ years of high-performance experience in operations management, consulting, e-commerce, supply chain, or similar role. Bonus points for experience at a healthcare and/or DTC company 
  • Extensive experience managing other managers and multiple teams
  • Strong analytical skills with the demonstrated ability to use data analysis to build actionable insights. Expertise in Excel and building presentations are a must, knowledge of data platforms is a strong plus
  • Extensive experience developing and owning a budget
  • Demonstrated experience building and scaling complex operational processes across multiple functional areas 
  • An ability to quickly master new areas and a desire to operate outside of your comfort zone
  • Excellent written and verbal communication skills and the ability to know how to tailor them to individual personalities
  • Strong project management skills with the ability to manage multiple projects and the desire to bring structure to undefined procedures
  • Passion for the Thirty Madison mission of expanding access to healthcare

About Thirty Madison: 

Thirty Madison is rebuilding the healthcare experience for the modern consumer. Keeps is our first brand, a full-service solution for hair loss. We next launched Cove, a direct-to-consumer offering helping migraine sufferers get the personalized, affordable care they need. Now we’ve launched our third brand, Evens, which treats acid reflux. By connecting customers to medical expertise, personalized treatments, right-sized plans that fit their needs (and their wallets), and ongoing care, Thirty Madison is helping consumers access higher-quality, more affordable care and achieve better health outcomes.

With funding from leading healthcare and consumer investors — including Maveron, Northzone, First Round, Imaginary, Greycroft, and Two River — and recognized leaders in the product, design, and entrepreneurship world, we’re building healthcare brands that people can truly love and trust.


  • Competitive salary and equity
  • Great healthcare (obviously)
  • Regular team building activities
  • Budget for the technology tools you need
  • Unlimited vacation days and annual $1,000 vacation stipend
  • As an early hire on a close-knit team, we want you to help shape the company’s culture and future

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion

Apply for this Job

* Required
When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Thirty Madison are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.