In a $50B UCaaS market, it's no surprise we are growing our enterprise business. Fuze is a 14 year-old venture-backed company with more than 550 employees and worldwide operations. We make an enterprise SaaS platform for large companies who are transitioning to cloud video and meeting communications to connect their workforce. We are growing fast to meet the demands of the evolving unified communications as a service (UCaaS) market.  Headquartered in Boston, Fuze enables the world’s most solid voice communications, video meetings, and collaboration tools for today’s distributed workforce to seamlessly communicate anytime, anywhere, across any device. Recognized by Gartner and Forrester as a global leader in the UCaaS space, Fuze’s growth in this sector is focused on the large enterprises who are moving to the cloud. Fuze is an equal opportunity employer; we value diversity and are committed to sustaining an equitable and inclusive workplace. 



The Senior Director of Total Rewards and HRIS/Operations will develop a consistent rewards, operations and HRIS framework in line with Fuze’s business needs, culture, and values, including relevant programs addressing domestic and international benefits and compensation, compliance, and processes. You will lead all aspects of Fuze’s compensation, benefits, and rewards programs, as well as lead our HRSystems and People Operations team, ensuring outstanding service and compliance for our global employees. In partnership with key stakeholders, the Sr. Director will design, deploy, streamline and maintain processes, programs, policies to provide outstanding support for our employees, and to support a scalable and progressive People team. This Role will report to our Chief People Officer. 




HR Systems and Operations

  • Manage our core HR systems & technology and ensure data integrity across all employee platforms 
  • Partner with stakeholders across the People Team to implement processes across the entire employee lifecycle
  • Responsible for all policy & compliance matters (handbook, policies, record keeping, audits and annual reporting)
  • Develop and / or proactively audit and coordinate established procedures, systems and standards for overall HR operations
  • Track, analyze, and communicate key success metrics relative to human resource programs and operations
  • Lead, facilitate and prioritize HR initiatives with HR senior leadership team
  • Provide regular, ongoing reporting and communications to leadership regarding status of initiatives
  • Manage payroll preparation, benefits processing and reporting
  • Manage all leave of absences (FMLA/OLA), personnel record keeping and file retention programs
  • Effectively partner with legal to ensure policies and procedures are aligned with local governance and Fuze’s values


Global Benefits

  • Drive development and implementation of multi-year benefits strategy balancing market competitiveness, cost and emerging trends 
  • Coordinate with local HR teams and brokers and lead the annual review, design and implementation of global benefit plans
  • Coordinate external partnerships to ensure innovative thinking and sound analyses in making business-based benefit decisions
  • Plan all benefit communications to ensure active employee participation and understanding of Fuze offerings
  • Ensure compliance with all regulatory agencies worldwide


Total Rewards

  • Evaluate, develop, and update Fuze’s Total Rewards offerings to ensure a competitive compensation strategy in alignment with the company’s objectives, initiatives and budget guidelines
  • Design and administer the company’s compensation processes and systems including merit planning and administration
  • Develop and sustain a market-based approach to compensation planning
  • Implement innovative and user-friendly systems to support manager’s ability to align comp decisions to job design and level



  • Previous HRIS systems design, test and delivery exposure; including conducting RFPs for HR systems (payroll, benefits, etc.)
  • Experience providing HR analytics to drive improvements in organizational effectiveness and achieve essential KPIs 
  • Successful people leader with a depth of experience in hiring, mentoring, and developing a high-performing team
  • Managed the successful deployment and integration of HR systems across cross-functional teams and other platforms
  • Proven Total Rewards and Benefits expertise; inclusive of compensation, benefits design and administration
  • Practical, business-oriented approach to problem solving as well as the ability to thrive in a fast-paced and complex environment
  • Demonstrated success in building, deploying, and optimizing HR processes and systems for scaling across a global enterprise
  • An operational mindset; defined as the ability to synthesize complex data to measure performance and develop adaptive solutions 







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