Be a part of something big. Join our vision to transform business communication as we know it.
If you are strategic, action oriented, creative, and technology and customer-obsessed -- we need you to build out a world class public relations program for Fuze.
Based in Boston, MA with offices and customers around the globe, Fuze is a leading cloud communications company focused on modernizing and simplifying business communications for large enterprises. We unify communications and collaboration technologies like voice, video, and messaging onto a single cloud-based platform empowering people to work whenever, wherever, and however they need to drive their success.
We are looking for a Renewal Manager to develop a brand new team to Fuze to focus on our Customer Renewal. You will be responsible for the Renewal Program and building a team of Renewal Specialists.
Lead, motivate, and develop a team of Renewals Specialists support our global enterprise customer base
Meet or exceed renewal quarterly / annual quotas
Work proactively with the customer and the global renewals teams to define common strategies to ensure renewals
Create and develop sales concepts and techniques within the renewals arena for supporting and managing top, complex, or premier accounts
Collaborate and communicate with Sales, Customer Support, and Provisioning keeping them informed of customer needs, and use all corporate resources to achieve business goals
Collaborate and communicate with internal stakeholders in Sales, Deal Desk, Legal and Finance to maintain compliant contract practices
Acquire an in depth knowledge of Fuze’s service offering, and knowledge of current market to ensure successful contract execution
Use data to provide insights into team performance
Own the renewal forecast and account/opportunity detail in Salesforce.com
5+ years demonstrated success in a Renewals or SaaS Sales role, with history of people management
Proven track record in optimizing business results based on analytical knowledge and an operational mindset
Prior experience establishing trusted relationships with current customers and internal teams at all levels
Ability to work well in a team environment and build territory plans/strategies
History of coaching and developing individual performers
Strong analytical skills to identify team trends and patterns to drive results
Prior experience managing customer renewals for a SaaS company
Driven and self-motivated with strong dedication to professional development