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Job Overview 

If you are strategic, action oriented, creative, and technology and customer-obsessed -- we need you to build out a world class public relations program for Fuze.

 

Based in Boston, MA with offices and customers around the globe, Fuze is a leading cloud communications company focused on modernizing and simplifying business communications for large enterprises. We unify communications and collaboration technologies like voice, video, and messaging onto a single cloud-based platform empowering people to work whenever, wherever, and however they need to drive their success. 

 

We are looking for a Renewal Manager to develop a brand new team to Fuze to focus on our Customer Renewal. You will be responsible for the Renewal Program and building a team of Renewal Specialists. 




Responsibilities 

  • Lead, motivate, and develop a team of Renewals Specialists support our global enterprise customer base
  • Meet or exceed renewal quarterly / annual quotas
  • Work proactively with the customer and the global renewals teams to define common strategies to ensure renewals 
  • Create and develop sales concepts and techniques within the renewals arena for supporting and managing top, complex, or premier accounts
  • Collaborate and communicate with Sales, Customer Support, and Provisioning keeping them informed of customer needs, and use all corporate resources to achieve business goals
  • Collaborate and communicate with internal stakeholders in Sales, Deal Desk, Legal and Finance to maintain compliant contract practices
  • Acquire an in depth knowledge of Fuze’s service offering, and knowledge of current market to ensure successful contract execution 
  • Use data to provide insights into team performance
  • Own the renewal forecast and account/opportunity detail in Salesforce.com

Qualifications

  • 5+ years demonstrated success in a Renewals or SaaS Sales role, with history of people management
  • Proven track record in optimizing business results based on analytical knowledge and an operational mindset
  • Prior experience establishing trusted relationships with current customers and internal teams at all levels
  • Ability to work well in a team environment and build territory plans/strategies
  • History of coaching and developing individual performers
  • Strong analytical skills to identify team trends and patterns to drive results
  • Prior experience managing customer renewals for a SaaS company
  • Driven and self-motivated with strong dedication to professional development
  • Excellent verbal and written communication skills

 

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