Fuze is a high-growth, venture-backed Boston-based company with more than 500 employees and worldwide operations. Our core values drive the way we conduct business every day and define our company culture.  We’re growing at lightning fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market.  We provide a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.

 

 

The Senior Vice President of Product and Design will have responsibility for the strategy and direction of our product including return on investment, product user experience, and product portfolio roadmaps. This company leader will launch new and improve existing products that are intuitive and easy to use, differentiated, deliver customer value, and sold using direct and indirect channels. This individual will partner with our SVP Engineering to bring products consistently and effectively to market to drive growth and deliver customer value. The ideal candidate has the executive experience and presence to operate effectively with peer executives, customers and industry analysts; and is a hands-on leader that can manage the details required to maximize the productivity of the team and individuals. The SVP of Product and Design will play a high-profile role in helping lead the company through its next period of strategic growth and reports to the President and COO.

 

Responsibilities

 

  • Align the expectations of both the product and the business by creating a product vision and strategy to address current and future market needs and support direct and indirect go-to-market channels.
  • Partner with key stakeholders, directing the ideation, creation and development of new products, as well as the expansion of existing products.
  • Lead and own the product roadmap, using intellectual property and partnership to create innovative enterprise solutions that yield a competitive advantage in UCaaS, CCaaS and adjacent communication markets.
  • Communicate and socialize the strategy and roadmap to internal, customer and industry analyst stakeholders in ways that drives excitement, support and understanding.
  • Drive the product life cycle from strategic planning to product launch and enhancement including requirements gathering, use case definition, partnering with engineering, product launch, and delivering closed loop adoption and usage metrics.
  • Champion user-centered research and design principles from concept to launch; persona research and development through UX/VD ideation, testing, and specification.
  • Lead and grow a global team – manage, mentor, provide direction and build a best-in-class product and design team to ensure their success and development.
  • Develop technology alliances and partnerships to enhance the differentiation and value of our product portfolio and expand our market opportunity.
  • Led the pricing and packaging of our solutions in collaboration with internal stakeholders.
  • Optimize product delivery and deliver a compelling product experience for customers by collaborating cross functionally with Engineering, Sales, Marketing, Services, Success, Business Operations, and other departments.
  • Collect and analyze feedback from stakeholders to enhance end-user experience, shape new features, customer commits, potential areas for partnerships, and technical areas of improvement.
  • Develop and monitor KPIs to assess product performance, find solutions to ensure targets are achieved and drive user adoption and usage.

 

Experience

 

  • 15+ years of progressive product management experience including a successful track record leading high performing, high growth, global SaaS product and design teams; UCaaS and/or CCaaS experience required
  • Demonstrated success delivering a product strategy and roadmap that drove double-digit growth, managing a product portfolio delivering over $150M in yearly revenue from direct and indirect go-to-market channels.
  • Experience using data and primary research to inform solution design and build internal business understanding
  • Proven track record working closely with customers and industry analysts.
  • Demonstrated experience leading change management within an organization and continual challenging of the status quo.
  • Ability to work in a cross-functional and collaborative role spanning several teams outside of the product and design organization.
  • Proven experience building, growing, retaining and inspiring a world-class product and design team. 
  • 5+ years working in Agile, scrum or lean development processes to develop and manage products and people through the entire product lifecycle.
  • Strong analytical ability to assess complex situations and ability to deliver creative solutions.
  • Excellent communication and collaboration skills.
  • Prior M&A experience is a plus.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Fuze are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.