Fuze is making it easy for businesses to embrace the modern, mobile workforce. We offer a single cloud-based platform that includes these technologies and more for simple, smart communication that works. Headquartered in Boston, MA with offices and customers worldwide, we're growing at a lightning-fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market. Bring your passion and expertise to our Sales Team as a Engagement Manager.

 

The Engagement Manager will play a key role within the Professional Services team by helping to ensure predictable and successful service activations for new customers of Fuze. Working as an extension of the Area Sales Team, the Engagement Manager will partner with Regional Sales Managers to provide insight and support on new Enterprise opportunities with regards to Professional Services capabilities, methodologies and processes.

The primary goal of this role is to ensure deal quality from a Solution and Services perspective during the sales cycle, to positively impact revenue activation and customer satisfaction during the delivery cycle.

Responsibilities:

Deal qualification

  • Work with customers to understand, document and analyse their project requirements
  • Identify non-standard customer requirements and manage outcomes by liasing with internal teams at Fuze
  • Validate and assist customers in identifying and obtaining commitment for deployment plans for service activation
  • Understand existing and future product capabilities and apply knowledge to proposed services
  • Own the pre-sales design review process and collaborate with reviewers to deliver a customer sponsored Migration Plan

Professional Services Champion

  • Build and maintain relationships with internal departments to ensure product/services/customer success
  • Act as a bridge between sales and professional services and facilitate understanding of mutual processes
  • Participate in internal and external sales meetings and deliver presentations to sell the value of Fuze Professional Services
  • Educate customers and internal clients on the professional services methodology and process

Operations

  • Responsible for meeting quarterly professional Services bookings targets
  • Track deals in Sales Force and ensure booking packages contain Statements of work and Cloud Enablement Plans for professional services to execute against
  • The ability to analyse data and identify opportunity to drive adoption

 

Requirements:

  • 5+ years’ experience working in Enterprise Services Sales or Pre-sales for large telco or SaaS companies
  • Must be willing to travel 50% of the time
  • Must exhibit professionalism and a positive attitude and enjoy working with clients and various teams internally
  • Must be able to present, engage and influence negotiations at c-level
  • Background in Enterprise Professional Services, Sales and/or Delivery
  • Experience with VoIP, SaaS and UCaaS technology is preferred
  • Planning and organizational skills
  • Strong written and verbal communication skills, including excellent presentation skills
  • Ability to multi-task in a fast-paced environment
  • Possess strong analytical skills and risk awareness
  • Driven and dedicated for success
  • Ability to prioritize and manage workloads effectively
  • Bachelor’s Degree or equivalent education and relevant experience
  • Fluency in German or French would be beneficial however not essential

 

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