Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.


 We are looking for a Director of Account Management to join our sales team in Boston, MA and help us on our mission.


Who you are:

As a Director of Account Management, you will lead a team of Account Managers focused on developing and nurturing existing Fuze customers. As a Director, you will be in an important and strategic role as a critical liaison between the leaders of sales, marketing and customer success teams. You will have a proven enterprise sales track record, with experience closing complex sales, managing and growing a strong team who pride themselves on delivering superior customer service, providing insights about the UCaaS industry, hitting sales targets and maintaining a strong team culture. This is a great opportunity for a creative, high-energy individual to join a dynamic company. The Director, Account Management will report to the Sr. Director of Account Management & Customer Success.


What you’ll do:

  • Drive team to hit quarterly sales targets for retaining and growing Fuze customers
  • Coach team through negotiations and priority deals
  • Hold team accountable to KPIs while maintaining a friendly and competitive environment
  • Coach team on our sales methodology and provide accurate forecasts to management
  • Manage multiple priorities and oversee numerous ongoing projects
  • Identify areas needing improvement provide solutions that improve efficiency and productivity
  • Work to find creative ways to drive activity and results
  • Motivate team and lead by example by coming to work every day with a can do attitude, prioritizing the important and executing against plan
  • Mentor team during challenging times
  • Stay informed on Fuze’s Rules of Engagement and manage the team to follow our core Fuze values


What we need from you:

  • 5+ years experience in a sales closer and negotiator role
  • Experience mentoring & coaching a team of sales reps
  • A proven track record of sales quota achievement
  • Experience working directly with C-level executives
  • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
  • Ability to work with a sense of urgency and customer first mindset
  • Ability to multi-task with strong organizational awareness 
  • Positive, confident, and energetic attitude








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