We are seeking a skilled and detail-oriented Community Strategist to join our team on a freelance basis for maternity cover. This dynamic role will focus on analysing data from our community, segmenting audiences, and designing innovative strategies to enhance community engagement and growth.
In Case You Don’t Know Who We Are:
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global
What you will do
- Deliver a segmentation strategy that translates into CRM + digital journeys providing with insights to target and tailor local programming
- Design and manage and optimize CRM workflows to streamline communication and operations.
- Design and analyze our community engagement platform to ensure it’s being well utilized and developed to deliver an experience that is an extension to The Social Hub brand
- Implement our new Voice of Customer program in collaboration with a project team and bring customer feedback into strategic planning.
- Develop strategies to effectively upsell and cross-sell within the community.
Who you are
- Experience in implementing community strategy, data analysis, or similar tasks within a membership business
- Experience translating community strategy across physical and digital channels
- Strong knowledge of CRM systems and workflows.
- Good understanding of audience segmentation techniques.
- Strategic mindset with the ability to translate data into actionable plans.
- Strong communication and collaboration skills.
- Membership model experience will be a plus
- Fluent level of English
What We Offer
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
