Your mission, should you choose to accept it…
As our new Order 2 Cash hero, you will play an important role in the day-to-day business operation of The Social Hub. You will be part of the Order 2 Cash team that is responsible for the day-to-day administration of all 18 (soon 21) of our hotels. You make sure customers pay their invoices, revenue are aligned between systems and ensure that bank statements are processed and reconciled. You will be responsible for all 3 or 4 locations throughout Europe, giving you a great inside into different cultures and ways of doing business. You will be part of our ever-growing business and will have all the opportunity to come up with new ideas to further improve the Order 2 Cash Team.
In Case You Don’t Know Who We Are:
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You'll Do
- You'll reconcile revenues and payments registered in the Property Management System (PMS) with the receivables on the bank accounts
- You'll verify account discrepancies by obtaining information from sales, reservations, hotel & restaurant operations, and guests
- You'll chase customers for invoice payments
- You'll handle invoice disputes by obtaining information from sales, reservations, hotel & restaurant operations, and debtors
- You'll perform credit checks for possible new clients
- You'll be creating weekly/monthly aging reports to present to internal stakeholders
- You'll process (deposit) refunds for our guests
- You'll support our operations and reservations teams with all finance-related questions
- You'll handle internal and external emails and telephone calls
- You'll prepare reports on an ad-hoc basis
Who You Are
- You have at least 1 year of experience in a similar role, preferably in a hospitality environment
- You have strong verbal and written communication skills, able to build strong internal and external working relationships
- You are excellent in English (both written and verbal) and preferably a second language such as Dutch, Italian, French or Spanish
- You are great with excel and have no problem navigating through PMS systems, experience working with Mews and/or Netsuite is a plus
- You have a proactive mindset with attention to detail, strong organization- and time management skills and are always looking for ways to improve your work
- You like working in a growing and changing environment and you easily adapt to changes
What We Offer
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
