Want to learn more about The Scion Group? Check out our website.

We're hiring immediately!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Your Opportunity

Scion is paving a path in student living and the Customer Experience Manager is vital in delivering exceptional customer service at our larger communities. The CXM will support revenue and sales goals by implementing customer experience initiatives and fostering a customer-centric culture, while identifying opportunities to grow relationships. This role demands exceptional interpersonal skills and an all-in work ethic.

Your Benefits

  • FLSA Status Exempt
  • Discretionary annual bonus
  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k Matching
  • Paid Maternal Leave
  • Parental Leave
  • Learning reimbursement opportunities

Your Responsibilities

Staff Development and Leadership

  • Provide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment.
  • Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies.

Property Administration

  • Assist with planning and executing successful annual Turnover processes.
  • Assist with move-in and move-out processes.

Facilities & Capital

  • Regularly inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
  • Coordinate work orders with appropriate staff to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.
  • Keep a consistent pulse on resident feedback regarding facilities and maintenance needs.

Annual Turnover Process

  • Partner with General Manager, Assistant General Manager and Facilities Supervisor in the planning and execution of annual Turnover processes.

Customer Experience & Sales

  • Assist with all customer sales interactions, both personally and through directing team members in alignment with company standards.
  • Utilize KPIs to report on trends, insights and proactively address issues.
  • Provide expert direction on sales and revenue goals and lead the team to achieve them.
  • Utilize KPIs to report on trends, insights and proactively address issues.
  • Perform weekly market surveys to Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
  • Oversee all on-campus and in-person marketing events.
  • Execute social media and communication strategies on various platforms to engage customers.

Financial Performance

  • Manage promotional material and property incentives meeting marketing and concession budget.

The responsibilities listed above are not all inclusive.

Qualifications

  • College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination.
  • Ability and willingness to work up to six days per week for necessary level of management coverage.
  • Values and fosters a sensitive and supportive approach to a diverse working and living environment.
  • Commitment to excellence and high standards, with acute attention to detail.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office and Property Management Systems.
  • Works well with all levels of management.
  • Strong organizational, problem-solving, and analytical skills.
  • Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
  • Works well independently and as a member of various teams.

What We Require

  • Customer-centric mindset
  • Exceptional written and verbal communicator
  • Brand awareness
  • Marketing and leasing
  • Keen organization and prioritization skills
  • 1+ years’ experience working in customer service

Relevant Systems and Platforms

  • Entrata (Property Management System)
  • Greenhouse (Applicant Tracking System)
  • Lattice (Performance Management System)
  • Turnable (Electronic Turn board)
  • Microsoft Office
  • Social Media Platforms (Instagram, Tik Tok, Facebook)

Operational Details

  • Job location is at the assigned property.
  • Working hours consist of daytime business hours and up to six days per week during peak times.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND1 #wearehiring #werehiring 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
When autocomplete results are available use up and down arrows to review
+ Add another education
Demographic Questionnaire

The Scion Group is an equal opportunity employer. We are rooted in an environment as diverse as the students we serve, made up of numerous backgrounds, life experiences and views. To better understand the diversity of our applicant pool, we offer those applying to join The Scion Group the opportunity to share information about their background with us. Responses to the following questions are completely voluntary. Voluntary responses will not be shown to any individuals who can affect the status of your application. The aggregate information collected through this form will be used to assess Scion’s overall recruitment efforts only. No hiring decisions are made based on this information and there will be no impact on your application if you choose not to answer these questions. We thank you for your time!

Which option(s) best describes you (check all that apply)?







What is your age? (Select one)








Which option(s) best describes your sexual orientation (check all that apply)?






Which option(s) best describes your race/ethnicity (check all that apply)?








Which option best describes your highest degree or level of education you have completed? (Select one)










Please indicate your veteran status. (Select one)





Please indicate whether you identify as a person with a disability, neurodiverse, exceptionality, or are differently-abled. (Select one)




Which option(s) best describes your disability (if applicable)?




Please indicate which option best describes your marital status. (Select one)




Please indicate which best describes you. (Select one)




Are you a caretaker for one or more family members? (Select one)



Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in The Scion Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.