The Exceptions Lead role will be providing leadership support on a 5 day schedule, which may include Saturday or Sunday. This role will be responsible for overseeing the daily Inventory operations and exceptions by helping with facilitating the flow of product through the entire operations processing pipeline and working closely with the Inventory Management to establish metrics related to accuracy, control and quality assurance. This position reports directly to the Inventory Control Manager and will interact with employees at all levels across the company.

What You Get To Do Every Day

  • Play a key role in establishing reports, tracking and business analyst on inventory control and SLA’s
  • Oversee team of Operations Associates and Coordinators and delegation of daily tasks 
  • Ensure all items submitted in consignment complete the inbound operations pipeline process
  • Help establish operating procedures and create improved department structure
  • Partner with cross functioning departments to provide visibility into inventory exceptions
  • Establish metrics around volume of inbound exceptions inquiries, investigations and buyouts
  • Establish metrics around volume of Outbound exceptions inquiries and investigations 
  • Handle escalated product investigation from consignor relations and customer service.
  • Handle all department reporting and monthly audits including count on hand adjustments, received not sku’d and sku’d not shot
  • Assist with building department metrics, goal settings and tools for tracking productivity for operations associates
  • Partner with Management to review goals and results before EIP payouts

What You Bring To The Role

  • 1 to 2 years work experience in inventory control, product analysis, e-commerce production or related fields
  • Strong analytical and business intelligence background is preferred
  • Strong leadership ability and desire to work in a fast paced startup environment.
  • Experience in ecommerce operations is preferred
  • Strong knowledge of Inventory control and reconciliation
  • Comfortable working with large data sets and analyzing reports
  • Must have experience with using data platforms for reporting
  • Strong knowledge of excel and google sheets is required
  • Strong oral and written communication skills is required
  • Roll up the sleeves, action oriented mindset to have an impact in a fast-paced, rapidly changing and explosive growth environment
  • Takes direction and is able to flex priorities as needed
  • Can-do attitude and ability proactively take on challenging tasks
  • Bachelor’s degree preferred
  • Experience and knowledge of luxury goods preferred

 

GHR5850 #LI-QW20 #LI-Onsite


 

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

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