The Single Market Luxury Manager (SMALM) is a key sales position at The RealReal. You’ll use your strong negotiation skills to drive new business while working autonomously in an ever-evolving environment.  Your ability to build rapport will be critical to your success alongside a focus on driving the key metrics of the business through new consignor acquisition, and working with a repeat consignor base.  You have an entrepreneurial spirit and can adapt to shifting priorities to achieve and exceed sales goals. You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future.

Compensation | Benefits | Perks

  • Base Pay PLUS uncapped commission
  • $2000/month (at target) - top performers at $2700+/month 
  • Annual Elite Club Trip for top performers
  • 2500 in RSUs (stock) awarded
  • Employee Stock Purchase Plan (purchase stock @ discounted rates)
  • Monthly sales competitions (i.e. cash | prizes | site credit | stock)
  • 401K (with company matching up to $1000)
  • Medical, Dental & Vision

What You Get To Do Every Day

  • Drive New Business
  • Prospect new and existing connections.  These include Stylists, personal shoppers, boutique owners, sales associates, and individual consignors
  • Develop and implement marketing strategies to continually increase consignment with The RealReal
  • Drive Repeat Business
  • Work within existing consignor base to drive additional product and categories
  • Meet the monthly goals for the market while maintaining focus on premier luxury product
  • Meet or exceed goals for your geographic market via self-generated + corporate leads
  • Maintain base of repeat clients + provide an outstanding customer experience
  • Outreach daily to new and existing clients (50-100 per day) 
  • Attend client appointments (typically less than 60 miles one way - mileage reimbursed)
  • Review Contract during In-Home Appointments
  • Customer Service Issue Resolution
  • Proactively resolve any consignor issues/concerns 
  • Set pricing expectations through deep knowledge of luxury and stay up-to-date on resale trends + what has low/high resale value
  • Carefully review + process all items for shipment to ensure everything is cataloged + up to TRR’s high-quality standards
  • Possess a strong ability to multitask
  • Balance appointments, outreach, prospecting and customer service issues
  • Availability evenings and weekends, to accomodate appointment requests

What You Bring To The Role

  • 2+ years of work experience in sales, ecommerce, or tech; Internal: $3 Million in Lifetime Consignment Value
  • Motivated by a desire to win and excel, competitive
  • Ability to build rapport, establish trust, provide empathy and build credibility with clients quickly
  • Efficiency and strong organizational, time management and communication skills
  • Ability to use technological tools with ease G-Suite, Email, SalesForce, CRM
  • Ability to commit to 40 hours per week and work evenings, weekends, and holidays as needed
  • Professional appearance and demeanor

 

GHR5802 #LI-SF38 #LI-Hybrid

 

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

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