As a Senior Product Manager you will drive the technology strategy for outbound fulfillment, logistics, and transportation. This will include key functions like optimization of eCommerce warehouse fulfillment operations, as well as carrier optimization. With our ever expanding consignor base, and the single units of valuable inventory that we manage on their behalf, an optimized transportation network and tight inventory control are key to the future growth of The RealReal.

The Operations Efficiency Product and Technology team is obsessed with improving the accuracy and efficiency of our heavily managed marketplace. We will do whatever it takes to provide the right solutions to our stakeholders including the latest in Machine Learning (ML) and AI technologies to offer the easiest and fastest way for clients to buy and sell their luxury items. We are grounded in metrics and prioritize outcomes over output. We love big thinkers and folks that build each other up while breaking down the problems to solve. 

This position can be based in San Francisco, CA or (Midtown Manhattan) New York, New York, or New Jersey.

What You Get To Do Every Day

  • Set the product vision, strategy, and roadmap for solutions in one or multiple areas of our operational departments primarily focused on outbound fulfillment and logistics
  • Partner with business stakeholders to ensure that our product solutions are realistic and have the support necessary to reach their potential impact. This includes collaboration on adoption, measurement, on-going training, and feedback
  • Work with Engineering teams to ensure our solutions will support the immediate needs of the business and be well equipped to be expanded to support future projects 
  • Work with Data Science and Machine Learning Engineering teams to augment our platform with technology that can solve current operational problems. Establish acceptance criteria and testing methodologies to ensure that the algorithms are having the desired impact in a scalable way
  • Understand the impact of operational solutions on The RealReal’s consignor and customer experience

What You Bring To The Role

  • 5+ years of experience in Product Management, including e-Commerce, retail, or fashion
  • Proven track-record: past projects were consistently successful (i.e. met the consumer’s need, met business objectives, delivered on-time with no/few surprises)
  • Creative problem solver - Able to identify real obstacles and viable solutions
  • Outcome oriented - not reactionary; clearly and continuously communicate the desired outcome and work collaboratively to create a path to achieve it
  • Consensus builder - Able to curate and build on the ideas of others in pursuit of the best solution and anticipate stakeholder needs
  • Must be an excellent communicator and story teller as a way of influencing a wide audience.
  • Must have strong product vision & instincts and can inspire others to take their lead
  • Big thinking - able to help a small team achieve goals out of their comfort zone
  • Strong understanding of product-building areas including engineering, design, analytics, and user research/insights
  • Must have a great understanding and empathy for The Real Real customers, consignors and employees; must be a user advocate of all of the above
  • Rigorous - Ask hard questions, validate their assumptions through data, and make sure asks align to the actual needs of the business
  • Have a great eye for a good technical solution and a great design. Must be able to collaborate with engineers and UI/UX designers.
Want to learn more about our team at The RealReal? Check out our Technology & Product Blog!

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements.   GHR4350


Apply for this Job

* Required


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in The RealReal’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.