You are motivated by a desire to win with a strong sense of personal responsibility  and a “roll up your sleeves” mentality to push tasks to completion.  You’ll use your strong negotiation skills  to drive new business while working autonomously in an ever-evolving environment.  Your ability to build rapport will be critical to your success as you work to romanticize the consignment experience with an understanding of luxury products. In this role, your obsession with administrative duties will help you move quickly and accurately on multiple platforms.  You will hustle to drive the key metrics of the business through new consignor acquisition, unit value and quantity of units through a small repeat consignor base.

What You Get To Do Every Day

  • Drive New Business
  • Prospect new and existing connections in your network.  These include Stylists, personal shoppers, boutique owners, sales associates, and individual consignors
  • Develop and implement marketing strategies to continually increase consignment with The RealReal
  • Meet the aggressive monthly KPIs for product value and product quantity while maintaining focus on premier luxury product
  • Maintain small base of repeat clients + provide an outstanding customer experience
  • Review contract during in-home appointments
  • Partner with team for a seamless handoff of consignor to Account Luxury Manager at Day 30 to help continue building strong relationship with TRR for continued business + referrals
  • Provide customer service issue resolution
  • Proactively resolve any consignor issues/concerns 
  • Set pricing expectations through deep knowledge of luxury and stay up-to-date on resale trends + what has low/high resale value
  • Carefully review + process all items for shipment to ensure everything is cataloged + up to TRR’s high-quality standards
  • Possess a strong ability to multitask
      • Balance appointments, outreach, prospecting and customer service issues
      • Availability evenings and weekends, to accomodate appointment requests

What You Bring To The Role

  • Relationships with a large number of luxury fashion clients who you could immediately convert to consignors is a must. You should also have a very strong network of professional or personal contacts who could also yield additional consignors
  • 5+ years of work experience in luxury retail, styling, or luxury public relations
  • A strong sales ability and mentality paired with an entrepreneurial spirit
  • A high degree of business acumen, sophistication, and the ability to establish trust is mission critical. This position requires the person to work directly with very discriminating clientele
  • Demonstrated track record of meeting & exceeding monthly goals
  • Critical knowledge of luxury brands. Great attention to detail and customer service
  • Ability to master multiple technical devices and systems
  • Active in community and charitable organizations is a plus
  • Ability to work nights/weekends when needed to accommodate the client’s request for an appointment
  • A current valid driver's license plus use of a vehicle is required for this role.  Must also carry insurance

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.    GHR4076

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