You will play a key role in ensuring that our ecommerce location receives a consistent and exceptionally positive experience at all times. In order to make this possible the candidate will build strong relationships with a number of departments internally and maintain a high level of execution while managing different projects simultaneously both locally and remote user environments.
What You Get To Do Every Day
Provide the highest level of technical customer support to end users
Stage and deploy hardware, configure software
General help-desk support for the teams that work in our productivity center. This includes supporting photographers, authenticators, executive staff and warehouse technicians. Additionally, you will support our other locations and field sales agents in a remote fashion.
Manage, update and maintain records in the asset management tool
Create and Participate in individual and team trainings and meetings to ensure end knowledge is up-to-date
Create, Update and Maintain Retail IT SOPs and procedures
This position will be required to assist in both level 1 and management support scenarios; as this is a senior role, you will be expected to mentor and teach the techs in a junior role
What You Bring To The Role
Self-motivated and able to work effectively both independently and part of a team
Minimum 3-5 years of helpdesk experience and/or Bachelor’s Degree
You must have expert knowledge in all of the following: MacOS, iOS, Windows 10, Google (G-Suite), Microsoft Active Directory
Past experience with Adobe Creative Suite
Past experience working with ticket systems such as Zendesk or Servicenow
Experience with MDM platforms such as JAMF, WorkspaceOne, MobileIron
Knowledge of VMware is a plus
Understanding of basic networking principles is required
Working knowledge of Active Directory
Scripting skills such as python, Bash and Powershell is a plus
Experience implementing new platforms in a startup environment will be heavily considered
Ability to solve problems that don’t have an out of the box solution
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements.