The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA.
Employees at The RealReal are dedicated, collaborative and innovative, and we’re looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, and flexible work hours!
This position is based in our WeHo Store in Los Angeles, CA and will report to the Manager, Stylist.
DUTIES & RESPONSIBILITIES
Greet and assist customers, consignors, and guests as they enter the store
Engaging customers throughout the space
Utilizing entire product offering in-store and online to best surface the customer’s needs across multiple categories
Surface our in-store experts when relevant on the customer journey to educate the client and build trust
Work closely with merchants to provide real-time feedback and commentary to be able to react quickly to customer requests and product needs
Maintain floor standards and utilize style guides to ensure curated storytelling remain intact
Punctual, reliable and a team player to work alongside our expert team
Outgoing, energetic and excited to work in the customer service industry
Safely handle and care for all luxury items in-store, from men and women’s clothing, jewelry, watches, home and art pieces
3+ Years selling experience in a luxury retail environment
Fluent in Mandarin Chinese and excellent English proficiency
Passion for delivering a luxury experience each and every day
Polished, professional presentation skills
Ability to handle multiple complexes, time-sensitive situations while remaining calm, cool and collected
Well-presented and possessing excellent communication skills
A strong sales ability and an entrepreneurial spirit
A high degree of business acumen, sophistication, and the ability to establish trust is mission critical. This position requires the person to work directly with very discriminating clientele
Deep knowledge of luxury brands. Great attention to detail and customer service
Ability to master multiple technical devices and systems
Commitment and curiosity towards expanding expertise in fashion, fine jewelry and watches, and fine art and home
Customer service experience a requirement
Professional appearance and demeanor
Open availability to work evening and weekend hours
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements.