Who We’re Looking for: 

Therabody is looking for a Store Manager to develop and uphold an environment where a world-class team of brand ambassadors are empowered and supported to deliver market leading engagement with each of our guests. Our store serves as a connection point for our current and future community where we drive brand immersion, deliver impactful engagement, and build community.  We’re looking for an amazing leader that has the ability to create, train and inspire their team through an inclusive and collaborative work environment; always empowering the team to learn, grow, and go the extra mile. 

Key Responsibilities:

Customer Experience 

  • Greet and check-in clients while providing exceptional customer service at all times
  • Manage appointments and walk-ins on a regular basis
  • Cultivate a unique, fun, and seamless Customer Experience
  • Educate team and customers on products and services
  • Achieve customer retention goals and monitor/understand all customer-related reporting

Sales Performance and Retail

  • Achieve store sales goals and other financial targets
  • Analyze store performance, identify problems and craft solutions. This includes monitoring and understanding sales reports
  • P&L responsibility, identify/execute opportunities to reduce costs and generating revenue
  • Act as a brand ambassador for Therabody, play an active role in the community and seek outreach/networking opportunities

Team Management

  • Ability to help hire, train, nurture, and lead a world-class retail and service team
  • Seek opportunities to educate, inspire, empower, and mobilize your team for their professional growth and to serve the consumer to the highest standard
  • Serve as a bridge between Therabody headquarters and the store team to ensure a deep sense of connection to the company and brand, as well as to foster a seamless flow of communication
  • Have a passion for driving excellence in all business areas through your team (financially, customer experience, service delivery, safety, cleanliness, etc.) 
  • Identify and implement opportunities to engage with your store’s local community for the betterment of our cities, people and planet

Stock and Inventory Management

  • Communicate with headquarters to ensure inventory meets the needs of the business
  • Manage all return processes following Therabody policies and procedures while providing exceptional customer service
  • Ensure accurate and efficient receipt, transfer and inventory of all goods between our store and warehouse through trackable inventory logs
  • Manage consumables inventory to ensure no impact on service delivery/customer experience

Store Operations

  • Maintain operation of all POS functions to ensure accurate store reporting and accounting
  • Manage any facilities issues as they arise while controlling operational costs
  • Maintain all display fixtures, lighting and marketing material
  • Ability to track, monitor and enforce all equipment safety and cleanliness procedures

The Right Person Would Have

  • 5+ years of retail management experience, preferably within a luxury brand or med spa company
  • A Bachelor’s degree or equivalent
  • Familiarity with the latest innovations in high-tech recovery 
  • Experience leading a multidisciplinary team (retail, trainers, clinicians, etc.)
  • The ability to lead a team to achieve financial, operational and customer service goals
  • A current certification from ACSM, NASM, ACE, or applicable university degree (i.e. Kinesiology, Exercise Science, Sports Medicine, etc.) is preferred but not required
  • A proven ability to drive sales from start-up, execute events, and work in concert with marketing
  • A talent for managing and developing a cohesive team
  • The ability to lift boxes up to 50lbs
  • The ability and willingness to work weekends, evenings and holidays as needed

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