We're seeking a talented IT & Resident Technician to provide local community technical support to The Mather Evanston in the areas of Audio/Visual and computer technology in accordance with established standards and procedures with support from the HQ based IT team.

This position is full-time, hourly, based out of The Mather in Evanston (425 Davis Street, Evanston, IL 60201), and reports to the Director of Accounting-The Mather. Flexibility to work weekends and holidays as needed is required.

ESSENTIAL FUNCTIONS:

Customer Service
- Communicate effectively with all residents and team members through oral/written communication.
- Establish and maintain relationships with residents and coworkers to help work through their technology needs with patience and understanding.
- Commit to service work, fostering an enjoyment of learning with and from each other, and sharing the knowledge gracefully.
AV Support:
- Maintain up-to-date knowledge of AV equipment and supervise contract-based installations.
- Assist with coordinating vendor maintenance and installation.
- Set up, configure, test, maintain, monitor, and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment.
- Respond to The Mather incoming calls, helpdesk tickets or e-mails regarding AV software/hardware problems.
- Document instances of AV equipment failure, repair, installation, and removal.
- Handle incoming booking requests for AV equipment and setup for The Mather.
Resident:
- Evaluate and communicate with residents using the technical language that is suitable to their needs.
- Basic resident technology support of personal applications, Wi-Fi, email, smart phone, desktop, laptop, tablet, iOS devices, Android devices, personal printers, smart home, and resident portal.
- Host basic resident technology training classes.
IT Support:
- Provide first contact on-site support of all incoming TME requests to the helpdesk to ensure courteous, timely, and effective first level resolution of end-user computer and application issues.
- Provide Life Centre technical support for software and hardware.
- Perform hands-on fixes at the desktop level upgrading software and installing hardware at the direction of the IT Operations Manager.
- Perform moves, adds, and changes (MAC) requests as directed by the IT Operations Manager.
- Prioritize incidents and service requests according to defined processes.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Perform remote support for TME when in person is not feasible.
- Deliver software applications training programs and individual classes to end users.
- Create and communicate training schedules in consultation with departmental decision makers.
- Assist vendors with onsite support requests directed by the IT Operations Manager

Qualifications and skills

Required:

BA degree in Information Technology or equivalent experience.
Strong knowledge of PC Hardware and software skills
Basic knowledge of servers (maintenance and organization)
1-year technical IT experience.
Strong commitment to customer service.
Effective oral and written communication skills

Benefits

Mather offers a competitive benefits package.*

Team members are eligible for:

A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
Convenient, subsidized parking (or public transportation for certain locations)
Our SELF program, which allows for team members to be reimbursed up to $75 per year for items and experiences that support their self-care, from yoga classes to art supplies to concert tickets

Benefits-eligible team members can take advantage of:

Medical, dental, and vision plans
Tuition reimbursement for continuing education
Extended illness benefits
Employee wellness programs
Short- and long-term disability insurance
Life insurance - free to all team members

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community for those age 62 and better located in Evanston, Illinois, close to the charming downtown district and an abundance of public transportation. The Mather includes 240 independent living apartment homes, as well as assisted living, memory care, long-term care, and rehabilitation services, along with multiple restaurants, a fitness center, art studio, gardens, and more.

The Mather is located at 425 Davis Street in Evanston.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well^SM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work^®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to a diverse workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

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Are you legally eligible for employment in the United States? (Proof of legal eligibility to work will be required upon start). *

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Do you have relatives who currently or previously worked, or lived as a resident at a Mather location? *

Locations include: The Mather in Evanston, Mather Place, The Mather Tysons, Mather HQ, Splendido, Mather Institute, Community Initiatives

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I certify that the statements made in this application are true and correct to the best of my knowledge. I understand that falsification or omission of pertinent information shall be sufficient cause for refusal of employment or dismissal, no matter when discovered. Permission is hereby granted to thoroughly investigate my work and personal history and verify all data given on this application, on related papers, and in interviews. I authorize all individuals, references, schools, and firms named herein, except my current employer if so noted, to provide any information requested about me; and I release them from all liability for potential damages in connection with providing this information.
I understand that this application is not a contract of employment and that, if hired, my employment will be on an at-will basis. I further understand that to be employed, I must be lawfully authorized to work in the United States, and I must provide documents that will establish this to Mather.
Mather is committed to a drug and alcohol-free workplace. I understand that any job offer is conditioned upon satisfactory completion of all required pre-employment screenings. I understand that completing this application does not obligate Mather to hire me.
Mather is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, veteran status, physical or mental disability, or any other status protected by law. We also provide reasonable accommodations to qualified applicants and employees with disabilities. Any applicant who requires a reasonable accommodation of a disability in order to participate in the hiring process should notify Human Resources.

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IT & Resident Support Technician

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