Concierge/Service Attendant

Performs concierge services and serves as a member of a self-directed team that through their combined efforts provides: an extraordinary greeting to residents, family, and visitors of The Mather; exceptional, efficient customer service of concierge tasks; creative, positive planning and delivery of programming; safe, efficient and transportation.  Creates meaningful moments in the lives of residents, visitors, and staff by demonstrating Nextraordinary behaviors. and as a Service Attendant, support Repriorment Services staff and residents including assistance with events, set up and break down of meeting rooms, resident well-being checks, carrying and delivering packages and serving as back-up to concierge desk staff to provide relief during break periods.  

ESSENTIAL FUNCTIONS (as a Concierge):

• Plans, organizes, arranges, promotes and facilitates a variety of activity, social events and outings seven (7) days a week within and beyond the community, based upon the whole person comprehensive wellness model; ensure active program participation by assisting with promotion, monthly calendars, marketing and communication materials and sign-up and room preparation processes.
• Purchases tickets for trips and coordinates purchases with accounts payable and accounts receivable.
• Regularly seeks resident input to integrate into programming decisions; support resident–initiated activities/programming.
• Encourages and mentor volunteers; incorporate volunteers actively into programming of The Mather
• Maintains high level of interaction and communication with residents/family and staff using intrinsic communication style; respond to resident requests for information; respond to resident feedback and address concerns in a timely and professional manner.
• Safely and efficiently transports residents in Mather vehicles; conduct safety checklist before each trip.
• Administrative duties to include typing menus, copying, collating, preparing directories, and producing work tickets in PM Worx program.
• Coordinates with Wellness and Fitness Coordinators, and Mather LifeWays Institute on Aging staff, as well as Administrative Wizard on programmatic planning and implementation
• Creates meaningful moments in the lives of residents, visitors, and staff by demonstrating Nextraordinary behaviors.
• Provides excellent customer service for residents and guests at the “first face” of The Mather:
  • Greets residents and visitors and monitor building access.
  • Receives and directs in-coming phone calls.
  • Responds to resident requests for information; responds to resident feedback and addresses concerns in a timely, professional manner.
  • Receives and catalogs resident packages; deliver packages.
  • Provides transportation reservation service.
  • Provides guest room reservations, check-in and check-out services.
  • Maintains daily check log, service log and other pertinent records.

ESSENTIAL FUNCTIONS (as a Service Attendant):

• Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc. 
• Assisting residents with lockouts and conducting well-being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction. 
• Carrying and delivering items and packages; delivering birthday balloons and cards from The Mather to our residents 
• Using Microsoft Outlook or other software as implemented, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services) 
• Responds in a timely manner to radio requests requiring immediate attention.
• Functions as back-up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences.  
• Completes daily check-in report. 
• Assisting Repriorment Services experience center with special events 
• Assist with audio/visual set ups such as movies, virtual meetings and presentations.

  QUALIFICATIONS AND SKILLS

  Required:

  • Some college or equivalent experience
  • Experience working with older adults in leading programs and classes.
  • Valid drivers’ license and excellent driving record
  • Ability to multi-task
  • Excellent customer service skills 
  • Ability to utilize MS Outlook and work order software systems 
  • Ability to prioritize and organize multiple demands on time and projects.

Mather is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.