We are The Markup (https://themarkup.org/)—a nonpartisan, nonprofit journalism organization in New York City. We investigate how powerful actors use technology to reshape society.

With little accountability or oversight, technology is affecting who we vote for, how we raise our kids, and who is able to get housing, jobs, healthcare, and have a comfortable life. You deserve to know more about how this is happening, and what you can do about it.

About the Position

We are looking for a Community & Social Media Manager to work alongside The Markup’s Director of Audience as we grow the publication’s following across existing and emerging social platforms. You will report to the Director of Audience as you create organic attention for The Markup’s investigations, tools, and methods on social media. We need your passion for conversation and community in online spaces as we cover Big Tech and data privacy—some of the biggest issues of this moment.

The deadline to apply is April 19, 2021.


  • You will be in charge of creating sharp and engaging social copy promoting all editorial content from ideation through posting and managing responses across social platforms for The Markup’s accounts. This will require you to work closely with the Editorial team under guidance from the Director of Audience.
  • You will assist moderation of live events and be instrumental to the planning and feedback-gathering processes before, during, and after event times.
  • You will be the first line of defense for our current community members, nurturing positive growth, bringing feedback to Editorial and Product when appropriate, and most important, listening to the conversations happening within our community so we can stay nimble and relevant in the ever-changing media space.
  • You will have an ability to identify the risks and rewards of engaging with Twitter's main Topic of the Day and the confidence to highlight trends, new features, and nontraditional opportunities in a fast-paced newsroom environment.
  • You will work with the Director of Audience to create usable systems to educate community members, manage direct communication via social platform private messaging, and communicate with our Office Manager to coordinate any requests for Markup swag to our stakeholders.


  • Ability to run social accounts for a national or international organization and possessing a curiosity for emerging trends and platforms
  • Moderation experience and background with deep reader engagement
  • Fan and follower amplification knowledge, with an understanding of influencer dynamics
  • Experience translating complex, technical concepts in a concise and interesting manner for diverse stakeholders
  • Management of copy approval process and engagement calendar
  • Basic understanding of designing for social media and design skills including graphic and video production, or the willingness to learn
  • Flexibility in work style for different projects, including with external partners
  • Curiosity and interest in growing your skill set
  • A desire to support a world-class team of journalists

Nice to Haves

  • Community organizer experience, online or in a specific geographic area
  • Fluency in languages beyond English and cultures beyond the U.S.
  • Experience managing the visual organization of information design
  • Product development cycle familiarity

*Note: If you do not have experience in a newsroom, or working in a non-profit, and feel you are the right candidate for this job, please apply. We will put resources toward professional training, and your enthusiasm and motivation matters.

Compensation and Benefits

This job is full-time, with a salary of $65,000 and benefits including medical, vision, and dental insurance, 20 days of paid time off each year, paid family leave including five months of fully paid parental leave, and 401(k) matching. We also want to encourage your leadership in our field, so we will support attending industry conferences and professional training.

Ideally, this role would be based in New York, but since we all live on video-conference now, we are open to a remote option for strong candidates. This position is part of the bargaining unit represented by the NewsGuild of New York.

Here’s what you should know about us

Our mission is woven into everything we do. We don’t take shortcuts—even if that means searching high and low for the right newsletter platform or taking the time to perfect an investigation. We pride ourselves on an organizational culture that is rigorous, collaborative, and courageous.

The Markup is committed to becoming an antiracist organization. And as an organization led by women, we do our best to center justice, equity, diversity, and inclusion in all that we do—of which hiring is just one part. We encourage you to ask us about what concrete steps we are taking in service of these ideals. We strongly encourage applicants who are people of color, LGBTQ, people with disabilities, and/or formerly incarcerated people. A college degree is not required. Grit, wit, kindness, and a strong work ethic are necessary.

Come do your best work with us. We’re excited to meet you!

How to apply

To apply, please fill out the form below. A cover letter or portfolio is recommended. Please do not contact the hiring manager directly, and please do not send a résumé to staff at their individual email addresses.

If reasonable accommodation is needed to participate in the job application or interview process, don’t hesitate to contact jobs@themarkup.org.

We are an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, creed, age, sexual orientation, gender identity or expression, marital status, country of origin, citizenship, ancestry, physical or mental disability, veteran status, or any other category protected by local, state, or federal laws.

Research shows that underrepresented applicants often downplay their skills. This is not an entry-level position, but if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!


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