Training Specialist
Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.
Working at THE ICONIC means joining a diverse and dynamic community of over 1,000 people working towards our purpose “To bring on the future of shopping”. This diversity is at the heart of everything we do and gives real meaning in creating a positive impact in the world, from our ethical sourcing and sustainability strategies to our community engagement and diversity.
The Operations Training Team liberates learning across THE ICONIC Fulfilment Centre Operations Team. We work with various stakeholders to help document their processes to drive efficiencies and consistency across Operations while also designing and delivering training in various ways to cater for all learning styles and accessibility preferences.
A bit about the role …
Reporting to the Process Excellence Manager, the Operations Training Specialist is responsible for collaboratively planning, and developing training content, programs and SOPs designed to equip employees with the knowledge and skills they need to perform their jobs effectively. This role works closely with other members of the Operations training team along with Operations Teams to deliver training according to the agreed schedule & ensure that all employees are provided with a great learning experience.
What you will do
- Design content and develop existing and new training materials and tools, particularly to support with OWMS roll-out
- Design and govern cross-training methods that enable the business to maintain a high performing, cross-skilled workforce
- Review Training materials (SOPs, Work Instructions, One Point Lessons) with a focus on continuous improvement
- Ability to adapt training to diverse audiences
- Ensure standardisation of training creation, continuous updates, and version control
- Measure, assess, and report on operational training
- Collaborate with cross-functional teams and departments to ensure existing and newly created training and quality assurance practices are conducive and adherent with FC (Fulfilment centre), WHS (Workplace health and safety) and other operational functions.
What we are looking for
- Experience in a similar role
- Experience in developing and delivering content for adult training programs.
- Experience documenting and training on operational processes
- Passionately looking to leverage adult learning knowledge and take it to the next level in an Operations environment
- Strong organisational skills to manage multiple training initiatives simultaneously, from needs assessment to evaluation. This involves setting timelines, monitoring progress to ensure successful outcomes
- Ability to understand different learning styles and learning abilities based on stakeholder needs.
- Fluent in e-learning design software.
- Capable of developing learning plans and strategies and implementing them.
- Strong stakeholder management
Life at THE ICONIC
From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work.
Here’s what to expect when you join THE ICONIC:
- Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you
- The learning collective. Get your knowledge fix with our learning days, hackathons, EdCast and access to LinkedIn Learning and Udemy
- Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
- Wellbeing. Access to our discounted gym memberships and wellbeing programs
- Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
- Furry friend. We are a dog friendly office for anyone who wants to bring their fur baby to work.
We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.attraction@theiconic.com.au
