Automation Flow Manager (AM Shift)

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.

We are a diverse and dynamic community of over 1,000 people working towards our purpose “To bring on the future of shopping”. This diversity is at the heart of everything we do and gives real meaning in creating a positive impact in the world, from our ethical sourcing and sustainability strategies to our community engagement and diversity.

Operations at THE ICONIC

THE ICONIC Operations team is the heart of our business, busy connecting our products to our customers in the most efficient way. They are spread across our large Fulfilment Centre, HQ and Production Hub and our expertise covers Inventory, Inbound, Outbound and Delivery Experience.

A bit about the role …

Reporting to the Outbound Operations Manager, an Automation Flow Manager will be responsible for leading, developing and engaging a team of 30+ staff. In addition to being a strong people leader, you will be responsible for Flow planning, management and optimization and will be the subject matter expert for the AMR and ASRS.

What you will do

  • Responsible for the daily workflow through the Automated Storage and Retrieval System and the Autonomous Mobile Robots, and work closely with the manual operations team.
  • Act as the systems super user who is responsible for monitoring multiple systems and platforms to ensure our service delivery to our customers.
  • A workflow planner responsible for ensuring customer orders meet service delivery deadlines, managing cost control through KPI management to meet and exceed the budget set by the business.
  • Drive the safety culture in my department, ensuring my people are trained in their role, and are performing the role effectively and to provide a safe working environment.
  • Data driven and use analytics to help optimize daily workflow operation.
  • Competent in being the first point of contact for any performance related issues or concerns with the onsite automation and can effectively triage information to the right people.
  • Act as a role model, trusted and respected by team members and leaders alike.
  • Have the ability to look holistically at your individual team’s needs and our business goals and adjust daily plans to accommodate both.
  • A confident and capable leader, taking full responsibility for leading and mentoring my team. 

What we are looking for

  • Experience in a similar role with experience in flow planning and optimization
  • Strong system and Leadership experience from working in warehousing environments.
  • Strong attention to detail, monitoring trends and systems.
  • Ability to have difficult conversations and have experience in stakeholder management.
  • Reliable and able to be flexible with my time as per business needs.


From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:

  • Attractive salary. We offer an attractive salary to manage a predominately Monday to Friday, business hours operation with free onsite parking.
  • The learning collective. Training & continuous learning opportunities.
  • Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year.
  • Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself.
  • Curate your style. No matter what your style is, we have got you covered with our amazing staff discount and our famous sample sales.
  • Wellbeing. Access to our discounted gym memberships and wellbeing programs.
  • People first. Access to our Employee Assistance Program for you and your family.
  • Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
  • Refer a friend. Enjoy a $4,000 referral reward for successfully referring someone to THE ICONIC!

Additional Information

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: 

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