The Giving Block, a Shift4 company, is the platform helping nonprofits fundraise more effectively from modern philanthropists. Pioneers of the “Crypto Philanthropy” movement, The Giving Block developed the leading solutions for cryptocurrency donations, taking crypto and NFT donations mainstream in the nonprofit sector. The Giving Block’s team then developed a stock giving experience built to empower even more donors to give non-cash assets. When combined, The Giving Block’s product suite empowers more donors than ever to give assets to their favorite causes. Today, thousands of nonprofits are using The Giving Block to fundraise from modern philanthropists. Learn more about The Giving Block here.
TGB ACCOUNT MANAGER
JOB SUMMARY
Our Account Managers deliver personalized relationship management to drive client success and retention to the over 2,000 leading nonprofit organizations worldwide that use The Giving Block to power their crypto, stock, DAF and digital fundraising.
JOB RESPONSIBILITIES
Essential functions
Deliver personalized account management and client success services to deepen relationships and drive positive nonprofit client satisfaction.
Ensure nonprofit clients are set up for fundraising success across their website and mobile page experiences.
Educate clients on how to get the most out of their The Giving Block subscription and support them in kicking off their fundraising journey.
Ensure high client retention, maximizing paid renewals and identifying upsell opportunities.
Competencies
Strong experience managing nonprofit client relationships with a deep understanding of nonprofit sector
Proven ability to manage a large portfolio of clients
Excellent communication and presentation skills
Confident problem-solver
Proactive self-starter
JOB QUALIFICATIONS
Ability to work independently and as part of a team
Proficiency in CRM software, HubSpot experience a plus
Ability to flexibly adapt to changing priorities and deadlines
3-5 years experience working in the nonprofit sector
Preferred Experience
3-5 years in direct experience with account management
Familiarity with Client Lifecycle and especially with client retention