TripAdvisor, the world's largest travel site*, enables travelers to unleash the full potential of every trip. With approximately 661 million reviews and opinions covering the world's largest selection of travel listings worldwide – covering approximately 7.7 million accommodations, airlines, experiences, and restaurants -- TripAdvisor provides travelers with the wisdom of the crowds to help them decide where to stay, how to fly, what to do and where to eat. TripAdvisor also compares prices from more than 200 hotel booking sites so travelers can find the lowest price on the hotel that's right for them. TripAdvisor-branded sites are available in 49 markets, and are home to the world's largest travel community of 456 million average monthly unique visitors**, all looking to get the most out of every trip.
TripAdvisor: Know better. Book better. Go better.
Located in our office in Barcelona, will be part of the Sales team and will be in charge of managing a team whose activities are telephone Retention, resubscription, cross and up-selling to restaurants.
What you will do:
- The Optimizers’ Manager develops and builds the existing TARS multinational Account Managers team. The position will be part of Tripadvisor Restaurant Solutions Optimizers’ team consisting of Account Managers. The ideal candidate will be results-driven & execution focused as well as customer-oriented and responsive.
- This role requires a proactive, motivated, organized, responsible Manager who is able to build and work well in a fast-paced, team-oriented and entrepreneurial environment.
- Responsible to retain existing customers and drive directly the sales of our products (Tripadvisor Restaurant Solutions) to restaurants, in coordination with Regional & Country Managers, their teams, and central teams.
- Responsible for Resubscription Sales, cross-selling and Retention Rate of Tripadvisor Restaurant Solutions product line in respective countries.
- Direct management of Tripadvisor Restaurant Account Management team.
- Responsible for the signature and Retention Rate of Tripadvisor Restaurant Solutions partner restaurants.
- Contribution to Sales strategy
- Lead an Account Managers team
- Proactively identify needed improvements in current processes, report them to the Optimizer Senior Manager and contribute to implementing the changes
- Measure and challenge the team’ productivity
- Define/design company processes
- Work in close cooperation with other sales teams ensuring flawless execution and looking for excellent results
- Keep up with product training and new offerings as well as latest value proposition
Who you are:
- Fluent in English & Spanish or English & French or English & Italian (3rd language is a plus)
- 2 years + team leader or manager experience in telesales / Account Management or customer support experience in B2B online environment and / or leisure-hospitality-restaurant industry
- Ability to work in a fast-paced, high-performance environment with a hands-on approach and demonstrated ability to multi-task, manage priorities and think creatively
- Exhibits integrity through fair and ethical behavior towards colleagues and a demonstrated sense of corporate responsibility and commitment
- Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
- Problem-solving skills
- Strong organizational and analytical skills
- Excellent sales, negotiation, customer service, nurturing, educating and communications skills
- Self-motivated and thorough
- Experienced at building effective relationships through positive communication, honesty and trust
- Not intimidated by technical interaction
- Excellent written and oral communication in the relevant language/s of the country/ies covered
What we offer:
- Permanent contract
- Competitive fixed salary
- Ticket Restaurant
- International working environment
- Compensation for practicing sports in any gym in Barcelona
- Interesting discount in private health insurance
- Dining and leisure area + terrace
- Coffee point on each floor with coffee and tea for free
- Well-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc.)