TheFork, a TripAdvisor® Company is the leading online restaurant reservation platform. TheFork’s mission is to connect restaurants and diners, with a network of more than 80,000 partner restaurants worldwide and 29 million monthly visits.
Through TheFork (website and app), as well as through TripAdvisor, users can easily select a restaurant according to their preferences, consult user reviews, check real-time availability and instantly book online 24/7. From the restaurant side, TheFork provides them with a software solution, TheFork Manager, to optimise reservation management, streamline operations and ultimately improve service and revenue.
The platform operates as "LaFourchette" in France and Switzerland, as "ElTenedor" in Spain, as “TheFork" in Italy, The Netherlands, Belgium, Portugal, Sweden, Denmark, Australia, Argentina, Brazil, Chile, Colombia, Mexico, Peru and Uruguay. It also operates in English as "TheFork.com”. In 2019, TheFork acquired Bookatable and expanded into the UK, Germany, Austria, Finland and Norway markets
What you will do
Under the direction of the Area Manager and the Line Manager, your mission as a Customer Care Specialist, where you will give technical support and guidance to both restaurant owners as well as the customers that use our system to book their ideal restaurant.
We are looking for a wonderful Customer Care Specialist to join our team! If you love helping people and are positive, patient and cheerful, we want to meet you!
To complete your mission, you will do:
- Answer to incoming requests via phone, email and chat.
- Assist our customers if they have questions about our electronic reservation book, our website or app.
- Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.
Who you are
The ideal Customer Care Specialist has a native level of Italian and is fluent in English. Speaking more languages is always welcome!
Are you open-minded and have a high level of communication skills? Do you care about customer needs and always try to make their experience unique and satisfactory, because you focus on quality and love getting things done? Do you enjoy working in a dynamic, fast-paced environment? Then this job is for you!
It also would be awesome if you have some technological knowledge and troubleshooting experience in a customer support environment or you have worked with Salesforce.
What can we Offer
- Ticket Restaurant
- Udemy for Business online courses
- International working environment
- Dining and leisure area + terrace
- Wellness/fitness reimbursement
- Team building activities
- Coffee points with breakfast, snacks and weekly delivery of fresh fruit.