The Florida Panthers are a community focused organization led by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers are coming off their best season in franchise history, entering the 2024-2025 season as Stanley Cup Champions. Off the ice, the business is experiencing growth across all key metrics and our revenue is at an all-time high. The organization is expanding outside of Amerant Bank Arena via the renovation of the FTL War Memorial in downtown Fort Lauderdale. This state-of-the-art ice facility features two regulation-size rinks, including a new team practice rink with stadium seating, and a 4,000-capacity music theatre for live entertainment. The future is bright, and we are very proud of what we are building in South Florida.

Job Title: Manager, Panther Bar Memberships & Exclusive Experiences
Department: Premium Client Service
Reports To: Senior Manager of Premium Hospitality
FLSA: Exempt
Employment Type: Full-Time
Location: Amerant Bank Arena

Job Summary:
Amerant Bank Arena hosts some of the country’s biggest concerts and events, alongside the Stanley Cup Champion Florida Panthers. In this dynamic, high-energy role, we’re looking for a hospitality service leader who is excited to deliver an exceptional experience for our Panther Bar Members and their guests throughout the season. This hands-on position requires a commitment to providing premium service, building lasting relationships with members, and elevating each guest’s experience at every event.

Job Functions:

Key responsibilities include, but are not limited to:

Cultivate and maintain strong relationships with Panther Bar Members and guests, ensuring an exceptional premium experience that drives engagement and satisfaction.
Manage high-end bar operations, including pre-event readiness and post-event closing procedures.
Plan, coordinate, and execute premium events and experiences throughout the fiscal year.
Collaborate closely with the Premium Service team to achieve optimal membership retention through outstanding service and proactive problem-solving.
Work alongside the Food and Beverage team and Sr. Manager of Premium Hospitality to ensure a top-tier service experience and product offering.
Oversee member accounts and ticketing requirements in Unify and Salesforce, coordinating with the Premium Ticket Sales and Service team.
Serve as an engaged, inspirational member of the company’s management team, championing
Support the Premium Service team in ideating and delivering all Premium Member events.
Execute and track Member benefits, gifting, and surprise & delight programs.
Prepare and maintain operational reports as needed, including F&B metrics, locker programming, and ticket sales.

Qualifications:

A degree or diploma in Hospitality Management or a related field is preferred.
Minimum of three years of leadership experience in a high-end, premium environment (e.g., luxury hospitality, private clubs).
Experience in catering sales, membership sales, and account management is a plus.
Strong leadership skills with a proven ability to inspire and motivate a team toward exceptional service delivery.
Extensive experience working with executive-level clientele, providing premium support and relationship management.
Proven record of operational efficiency, premium-level service delivery, and process improvement.
Comprehensive knowledge of food and beverage service standards, equipment, and event planning.
Self-motivated, independent, and able to demonstrate strong initiative.
Outstanding interpersonal skills, with the ability to build and sustain rapport across diverse groups.
Strong decision-making and immediate problem-solving skills.
Ability to adapt to shifting priorities in a fast-paced environment while maintaining a professional demeanor.
Collaborative, passionate about the sports and entertainment industries, and committed to excellence.
Willingness to work evenings, weekends, holidays, and non-traditional hours as needed.

Position Type/Expected Hours of Work:
This is an exempt position. Must be able to work flexible hours

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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