WHO WE ARE 

The Farmer’s Dog was created to radically improve the $90 billion global pet food industry — starting with a subscription service that sends freshly-made food directly to customers’ doors. Long term, our aim is to simplify every part of pet care, bettering the lives of the animals who make our lives better. We recently raised our Series B and are backed by early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier.

Join The Farmer’s Dog team as we continue to figure out ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#mustlovedogs

WHAT'S THE ROLE?

Our Customer Experience team sits at the front line of a burgeoning startup that is committed to delivering the best experience at every stage. We're looking for an advocate for our customers –– someone who continuously raises the bar by inventing creative solutions on the fly. In this role, you'll provide exceptional service and build your skills in analytics, UX, sales, and communications.

We are currently hiring for a variety of full time schedules and applicants must have availability to work weekends.

KEY RESPONSIBILITIES

  • Deliver exceptional customer service through one-on-one interactions
  • Leave every prospective and current customer feeling loved and valued
  • Utilize feedback to improve systems and assist in developing The Farmer's Dog Customer Journey
  • Track responses and work with product team to develop future improvements
  • Learn to be a health and nutrition wiz; provide support on dog health, care, and wellness
  • Participate in cross-functional projects with opportunities for growth, i.e. customer insights, user experience, operations

QUALIFICATIONS

  • Superior organizational and communication skills
  • #grammarpolice
  • All-hands-on-deck attitude with an ability to remain calm and excel under pressure

PERSONALITY REQUIREMENTS

  • You are: organized, empathetic, and a natural problem solver.
  • You must: play nicely with others (humans and dogs). Prefer dogs to other species.

PERKS & BENEFITS

  • Brand new dog-friendly office in Nashville
  • Comprehensive Healthcare, Dental, and Vision
  • Flexible PTO and WFH policy
  • Discounted fresh food for your pup
  • Fresh breakfast, snacks and coffee for the humans
  • Strict daily belly rub quota

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