NISC specializes in developing and deploying enterprise level and customer-facing software solutions for utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.
Summary
The NISC Operations department is looking to fill a position:
- Implementing the Provisioning application - NISC's auto-provisioning application, which provides provisioning and auditing capabilities from NISC to various switches, television head ends, access software, and other third-party software applications.
The position will work with the member/customer to effectively implement the applications. This includes managing project timelines and informing various individuals, including NISC employees and member/customer employees, of project expectations. It also includes analyzing the data from the member/customer’s current system to ensure that it is properly converted in to the NISC software. To learn more about our operations software, click here.
Essential Duties:
- Assist and perform in coordinating basic software implementation project plans.
- Present and share software application usage information and best practices with Member/Customers as it relates to assigned project plan.
- Assist in validating and verifying the accuracy of converted data.
- Assist and provide application support throughout the project lifecycle.
- Assist with basic level conversion analysis.
- Prepare Change Requests (CRs) and follow up through resolution.
- Perform after hours call support as assigned.
- Perform work duties outside of regular business hours, on an as needed basis, to meet internal and/or customer needs.
- Commitment to NISC’s Statement of Shared Values.
- Other duties as assigned.
Knowledge, Skills & Abilities Preferred:
- Basic level knowledge of business-related software applications and services.
- Basic level knowledge of the Utility or Telecom industries.
- Basic level knowledge of Project Management processes and theory.
- Basic verbal and written communication skills.
- Basic level presentation and training skills.
- Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
- Basic research and problem-solving skills with a strong attention to detail.
- Basic level ability to organize and prioritize.
- Basic level ability to set and manage internal and external Member/Customer expectations.
- Ability to analyze data and draw meaningful business conclusions relevant to Project Management.
- Basic level ability to demonstrate initiative and accountability.
- Basic level ability to multi task and time manage.
- Moderate level ability to demonstrate professionalism.
- Basic level ability to troubleshoot.
- Basic level understanding of change management best practices.
- Basic level knowledge of Utility/Telecom software and software integrations.
- Ability to travel as often as necessary to meet the goals and objectives of the position.
Education Preferred:
Bachelor’s Degree in a business-related field or equivalent experience.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
