TeraPore Technologies is a venture-backed startup developing cutting edge nanoseparations materials for the biopharmaceutical market and beyond. Our team is comprised of PhD scientists, separation experts, and biopharma industry veterans, all passionate about enabling safer, cleaner life science products.
TeraPore is seeking a Field Applications Scientist to support its filtration products for viral clearance in downstream protein purification by providing technical expertise to our customers. You will be responsible for delivering excellent customer support, conducting product demonstrations, troubleshooting technical issues, and contributing to the development of new products. This position is field based, supporting customers primarily located in the Eastern United States.
- Provide technical support: Offer guidance and assistance to customers regarding the proper selection, installation, and usage of our filtration products. Support may take place in-person, over the phone, over video conference, or some combination of each medium.
- Conduct product demonstrations: Effectively demonstrate the features, capabilities, and advantages of our filtration products to potential customers.
- Troubleshoot technical issues: Investigate and resolve complex technical problems related to filtration applications, collaborating with internal teams as needed.
- Develop and maintain customer relationships: Establish strong relationships with key customers, understanding their needs, and providing appropriate solutions and support.
- Support product launches: Assist in the successful introduction of new filtration products, providing technical support during the launch phase.
- Collaborate with internal teams: Work closely with the sales, marketing, manufacturing, and R&D teams to provide input on customer requirements and market trends.
- Participate in ongoing training, including occasional bench training, to maintain proficiency with TeraPore products.
- Deliver technical training: Conduct training sessions and workshops for customers to enhance their understanding of filtration products and applications.
- Stay up-to-date with industry trends: Continuously monitor and evaluate the latest advancements in filtration technology, attending conferences and workshops to expand knowledge.
- Prepare technical documentation: Maintain and provide feedback on product manuals, application notes, and technical guides for internal and external use.
- Education: Bachelor's degree or higher in a relevant scientific discipline (e.g., chemistry, biology, chemical engineering, or related fields).
- Experience: Minimum of 3-5 years of experience in a field applications or technical support role, preferably within the filtration industry, life science purification applications, or related scientific field.
- Strong technical knowledge: Proficient understanding of filtration technologies, filtration processes, and related applications. Familiarity with different types of filters, membranes, and separation techniques is highly desirable.
- Customer-focused mindset: Excellent interpersonal skills with the ability to build rapport and maintain long-term customer relationships. Strong problem-solving and troubleshooting abilities.
- Effective communication: Exceptional verbal and written communication skills to convey complex technical information in a clear and concise manner. Experience delivering technical presentations is a plus.
- Team player: Ability to work collaboratively within a multidisciplinary team environment and contribute to cross-functional projects. Adaptability and flexibility to handle changing priorities and meet deadlines.
- Travel flexibility: Willingness to travel domestically (approximately 40-50% of the time) to visit customers, attend conferences, and provide on-site support.
- Self-motivated and proactive: Ability to work independently, take initiative, and manage multiple tasks simultaneously while maintaining attention to detail.
If you are passionate about filtration technology, enjoy working directly with customers, and want to contribute to the success of a growing startup, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position.