About Level Infinite

Level Infinite is a global gaming brand dedicated to delivering high-quality and engaging interactive entertainment experiences to a worldwide audience, wherever and however they choose to play.  It operates from bases in Amsterdam and Singapore with staff around the world. 
To learn more about Level Infinite, visit www.levelinfinite.com, and follow on Twitter,Facebook, Instagram and YouTube.

We are looking for a community professional with an interest in the video games industry to join the growing North America publishing team. This role will play an integral role in executing North American community strategies and campaigns. The Community Manager will work with the community management team across a portfolio of mobile, console and PC games, helping to develop larger global campaigns and put them into action across North America. To succeed, you'll combine creativity with organizational skills to manage multiple projects simultaneously, as well as growing social channels.

 

Responsibilities

  • Help maintain multiple source of communities (Reddit, Discord, Twitch etc.) and monitor/regularly report on the live-service issues and the players feedback
  • Work with 3rd party service providers to create weekly/monthly community events plan and executing them during the live-service
  • Plan on social postings and interact with players on the official social channels for the title
  • Work closely with Customer Support and Community Managers to solicit feedback and suggestions for the game improvement from the community
  • Respond to the live game issues that occur in the game and write up appropriate notices on the forum and social channels when necessary
  • Writing copy and proofreading various marketing materials and initiatives across a broad range of mediums, including print, video and web

 

Essential Skills & Experience

  • Bachelor's degree in communications, marketing, or any equivalent work experience
  • Experience in the social media management (Facebook, Twitter, Instagram, etc.)
  • 2+ years of work experience in video game industry, especially in community management, customer support, QA, or related field
  • Extensive knowledge and gameplay experience of MOBA
  • Prior experience/interactions with the gaming communities – forum or user group management
  • Experience with social channel management, publishing calendars, reporting & analytics
  • Strong customer service ethic and great inter-personal communication skills
  • Writing skills for the announcements or forum notices, with a great sense of humor
  • Ability to act fast on problems or communications and deliver the best results amid a fast-paced, high volume environment
  • Creativity, curiosity, and a willingness to learn and grow
  • Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities

 

Diversity, Equity & Inclusion at Tencent:
Diversity, equity and inclusion are important, interdependent components of our workplace. As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals. 

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