Position Overview:

Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.

We are currently seeking a passionate Sr. IT program manager. Reporting to Tencent’s Overseas CIO, this position will be based in Palo Alto, California, responsible for running the global IT PMO (program management office).

Primary Responsibilities:

  • Manage the Overseas IT PMO in support of Overseas CIO, especially the Overseas IT’s planning and portfolio management, including projects, budget, HC, regular operations review.
  • Deeply understand Tencent’s global business needs; actively understand, align with Overseas IT strategy, roadmap and execution and help drive from IT PMO perspective. Be an advocate building a cohesive global + local future ready enterprise IT solutions.
  • Support CIO run the agile OKR planning and review process for the global team. 
  • Lead multiple, concurrent complex global or regional IT programs or projects.
  • Work with project owners to identify project scope, define success criteria, build and manage project budget, and outline resource requirements.
  • Break down plans into digestible parts and lead team throughout the lifecycle of the demand including go-live support.
  • Effectively communicate with relevant, x-functional stakeholders (business and IT in both HQ and Overseas) regularly to manage expectations and to provide project updates on scope, budget, and velocity.
  • Involve project steering committee for guidance and key decisions.
  • Provide simple, to the point, quality status reports consistently.
  • Identify and manage risks.
  • Interact and collaborate with cross functional teams and different org levels.
  • Adhere to PMO processes and PM methodology to successfully deliver projects.
  • Continuously improve IT processes, increase IT productivity to achieve IT Speed to Market, such as but not limited to, process optimization, automation, self-service and supportability.
  • Define and deliver data driven analytics/metrics to drive and measure the IT capabilities adoption and customer satisfaction.

Who we are looking for:

  • Self-motivated, articulate, passionate to deliver the best result and achieve the highest customer satisfaction. Quick learner.
  • Love satisfying customers with a state of art cloud solutions, realizing ideas, building services, and unlocking the potential of new technology!
  • Collaborative, independent, insistent, flexible, and open minded. And you see no conflict in any of these things.
  • Knowledgeable, resourceful and show initiative. You always keep the customer’s objectives in mind.
  • Positive by nature, a great team player, and both dependable and autonomous.
  • Customer oriented and could work at a very fast pace.

Qualifications:

  • Bachelor’s degree in Computer Science. MS/MBA preferred. 
  • 8+ years of experience successfully leading IT projects in a fast paced and multifaceted environment.
  • 3+ years’ experience leading global IT PMO in an Internet or leading high-tech companies.
  • Proven track record of delivering solutions when needed, while navigating a fast-paced environment with frequent shift in priorities.
  • Demonstratable achievements or business results enabled by IT.
  • Strong communication skills both written and verbal/presentations. Ability to bridge from high-level objectives to project details and vice-versa.
  • Ability to engage with IT & business leaders to help unblock/escalate projects as needed.
  • Ability to thrive within an agile framework.
  • Willingness to work with global team members across different time zones.
  • Bilingual is required: English & Mandarin in both reading and writing.

About Tencent

Founded in November, 1998, Tencent is a leading provider of Internet value added services in China. Since its establishment, Tencent has maintained steady growth under its user-oriented operating strategies. On June 16, 2004, Tencent Holdings Limited (SEHK 700) went public on the main board of the Hong Kong Stock Exchange. Tencent is focused on bringing high-quality and engaging internet services and entertainment to its users. In China, Tencent is the largest publisher of online games and we work together with world-renown developers such as Activision, Epic Games, Halfbrick Studios, King, and Riot Games.

About Tencent America

Tencent America is the US branch of Tencent, a leading provider of Internet services in China. Among the key areas are investments, gaming, artificial intelligence, cloud services, entertainment, and internet services. Some of our partner companies and brands are WeChat, QQ, Tencent Cloud, Activision, Epic Games, Halfbrick Studios, King, and Riot Games. Our US headquarters is in Palo Alto and we have other offices in New York, Los Angeles and Seattle. Our growth strategy is focused on attracting the best people and creating an amazing work atmosphere that balances the energy of a start-up with the resources of a global innovation leader. As a Chinese company which is pursuing new markets and growing rapidly in the US, we maintain an entrepreneurial spirit and open mindset. If you are eager to do groundbreaking work in a friendly, cross-cultural environment, we can provide unparalleled stability, resources, access to more than a billion users, and an international perspective. If you, like us, are ambitious and self-driven, we invite you to explore Tencent America. Come join us and explore the power of human connection!

 

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