Customer Success Manager

Tenable® is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey! 

What makes Tenable such a great place to work? 

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:  

Tenable has an immediate need for a Customer Success Manager who will be responsible for establishing and driving sales activities for our software products within a designated geography.

Companies today are grappling with an ever expanding IT landscape encompassing traditional IT devices and modern assets such as IoT, DevOps and operational technology. In this era, it is more important than ever before for companies to have visibility of their attack surface and the vulnerabilities therein.  Tenable’s vision is to help our customers develop this visibility and manage their Cyber Exposure; significantly improving their IT security. Your role with involve working with designated existing customers as well as partners in your specified market place.

Your Opportunity:

• Responsible for consultatively working with customers to define improvements in their IT security roadmap.

• Responsible for growing revenue via prospecting, qualifying, selling and closing from existing enterprise client accounts

• Responsible for Quarterly & Annual Revenue Targets

• Manage client relationship through all phases of the sales cycle Provide a consultative solutions sales process to prospects specifically to enhance customer’s security practices as it pertains to IT vulnerability management.

• Conducts one-on-one and group sales presentations

• Provide account management to an existing territory

• Responsible for tracking customer information, forecasts and reports

• Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads

• Plan & Strategize marketing activities with the Marketing and Channel teams for the end users and channels

What you'll need:

• Must have experience selling On-Demand, SaaS (Software as a Service) solution or subscription based product to a diverse customer base

• BA/BS degree and 3+ years of sales experience focused on growing existing business or new business

• Large account management or project management experience

• Proven track record for closing large and mid size companies

• Ability to adapt, overcome objections, and learn complex solutions

• Strong time management skills

• Create new business opportunities through in-depth conversations and relationship building

• Proven track record of growing business from an established client base.

• Strong time management skills.

• Consistent and documented track record for achieving monthly/quarterly/annual target metrics

• Strong oral and written communication skills are a must

• Ability to work in a fast paced, team environment with revenue deadlines

• Working knowledge of computer applications such as Microsoft Office and Salesforce.com

And ideally:

• Network Security background

If you’ve reached this point, and you’re still not sure if you should apply…..Just do it! We’re human and we don’t fit a perfect mold. Having diverse backgrounds, experiences and perspectives, that’s a good thing! If you’re coming from outside of the cyber industry - great! If you’re looking to try something new - awesome! All we ask is you bring passion to all that you do, crave creativity and innovation, and embrace the hard work of gaining new skills and accepting big challenges.

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.