Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for a Technical Director, Laboratory Process Improvement who will be responsible for strategic action plans of all nonconformances.

What You’ll Do

Provide primary scientific, technical, and application support for the clinical next-generation sequencing (NGS) laboratory
Collaborate with the Senior Medical Director and critical laboratory staff to identify and implement quality improvements
Assist with troubleshooting and deliver exceptional technical support
Diagnose mechanical, hardware, software, and system failure, using advanced knowledge, experience, and skills
Maintain expert-level knowledge of all procedures in the NGS laboratory
Provide management with updates on application support, key metrics, issues, and risks
Provide analyses, feedback, and recommendations regarding assay and equipment performance
Lead investigations into lab issues, including equipment malfunctions, process deviations, and unexpected results.
Investigate nonconformances through RCA and DMAIC, perform/recommend corrective and preventive actions
Proactively provide practical preventions and corrective action plans for all types of nonconformance issues
Identify applications that are error-prone and research innovative approaches for practical prevention
Conduct regular assessments of lab operations to identify areas for improvement and efficiency gains.
Liaise with Quality Assurance, Process Engineering, Automation, and Laboratory Information Management System (LIMS) departments as a technical applications expert

Required Knowledge and Skills

PhD in molecular biology, genetics, or genomics
Minimum of 5 years of experience in a clinical laboratory setting, with a focus on process improvement and operational efficiency
Exceptional interpersonal skills
Ability to communicate effectively with various internal teams via email, Slack, and live conversation
Ability to think fast, find answers, and respond quickly to operational problems
Very highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy and autonomy
Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks
Detailed understanding of entire MS Office Suite and G-Suite applications

Preferred Knowledge and Experience

Project management experience
Tech-savvy and comfortable learning and integrating new forms of technology
Detailed understanding of entire MS Office Suite and G-Suite applications
Experience with homegrown software

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Additionally, for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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