Passionate about making a difference in the world of cancer genomics?

With the advent of genomic sequencing, we can finally decode and process our genetic makeup. We now have more data than ever before but providers don't have the infrastructure or expertise to make sense of this data. We're on a mission to connect an entire ecosystem to redefine how genomic data is used in clinical settings. We are looking for a Customer Success Representative who will help our clients achieve their goals, and spearhead coordination between our lab and our partners.

 

Responsibilities:

  • Act as a link between external customers and internal operations, while demonstrating a positive and professional image through phone and e-mail communications with providers and care teams
  • Successfully manage high volume of client-facing interactions and establish strong rapport with partners
  • Use problem solving skills to create and offer solutions to customers of varied complexity
  • Ensure the transmission and delivery of patient reports and testing updates via fax and e-mail
  • Provide support and education to customers about Tempus products and services
  • Document all communication and maintain appropriate records and maintain a database of client information
  • Lead/assist in sample procurement and kit supply ordering
  • Review and update test requests with ambiguous client information
  • Work in a team towards group goals regarding client growth and operational efficiency
  • Provide relevant updates to internal teams-- both Sales, Account Management and more



Required Knowledge and Skills

  • 4 year college degree, preferably in Biological Sciences or a similar discipline
  • Exceptional customer service skills and strong interpersonal skills
  • Ability to understand and communicate scientific and/or technical information
  • Ability to communicate effectively with patients in person, by telephone and email
  • Ability to work well under pressure and maintain a professional and positive demeanor
  • Adaptable to changing procedures, policies and work environment
  • Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
  • Proven initiative and ability to work as part of a high-level team while working independently on mission-critical tasks
  • Speedy & adaptable learner with general office equipment and software knowledge and computer proficiency
  • Call center experience or laboratory experience  is a plus

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