Key Responsibilities And Accountabilities

  • Responsible for design and document all company business processes, workflows and ensures the company internal process portal is updated.
  • Work with Business owners to gain full understanding of business processes and practices; 
  • Communicate Lean and other process improvement methodologies to the organization.
  • Identify opportunities to improve business performance through process optimization and Provide guidance and advice to management on the most effective and efficient use of resources to ensure positive and measurable outcomes.
  • Audit the implementation activities of all new/updated processes to ensure that business processes and controls are appropriately designed, implemented and maintained for delivering business objectives and follow up of improvement actions assigned to other stakeholders.
  • Proactively suggest new changes in the existing processes and new ones
  • Participate in closure of process gaps identified through international standards and rules assessments ex. (COPC – GDPR - PCI) and adjust it to our environment.
  • Help define future state processes to support digitization and transformation initiatives.
  • Drive business transformation initiatives focused on improving the customer and partner experience, optimization, standardization and automation of processes.
  • Lead cross-functional continuous improvement teams focusing on measurable quality, service, efficiency and cost improvements using the DMAIC approach.
  • Prepare management presentation to present consolidated process improvement activities
  • Monitoring OPS needs and decide new processes changes, based on data analysis and reporting
  • Work with management to define the short-term and long-term objectives and potential gains.


  • 4 years experience preferably with Reporting, Analysis or Operation management experience, out of which 2 of them in a leadership position
  • University degree preferably in Business Management. In any case a profound knowledge of organizational planning, statistics, target oriented thinking and acting.
  • Certified Six Sigma Green-belt.
  • Successful track record with reference to: Data Analysis, processing, reporting and information presentation.
  • Experience in any similar role would be advantageous.
  • Proficiency in English language is a must (written & spoken)
  • Proficiency in using Microsoft Office applications and Google suite.
  • Ability to work independently in a fast-paced and rapidly changing environment
  • High level of critical thinking and decision making skills

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