Tempo is a next-generation home fitness system—and the first and only strength training solution that can track your motion and use that data to give you a richer, more effective, and safer workout in live and on-demand classes. Using 3D sensors and A.I., Tempo enables expert coaches to correct your form and provide personalized feedback in real-time. 
 
Tempo is thriving and we’re experiencing growth of over 300% in sales. Headquartered in San Francisco, Tempo's all-star team includes alumni from Google, YouTube, Netflix, Airbnb, Pixar, and Orangetheory, backed by $300 Million in funding from Softbank, General Catalyst, Norwest Venture Partners, Founders Fund, Khosla Ventures, DCM, and Signal Fire.

Responsibilities:

    • Designs, develops and delivers technical, sales, and soft skills training based on business and staff needs.
    • Conducts trainer observations and monitors trainer and trainee performance.
    • Ensures training meets quality standards and expectations of members, the center, and the business
    • Works with program operations and general management teams to address training needs, methods, curriculum, and effectiveness.
    • Works with Sales management to address any sales training needs
    • Manages all reporting requirements for client, program and corporation.
    • Evaluates and delegates work assignments based on training needs and scope of work
    • Supports the call center management team with new programs throughout program development, implementation and maintenance.
    • Consults with operations, talent acquisition, and quality to determine training needs, procedural updates, trainee performance, and attend calibration sessions and monitoring sessions, etc.
    • Manages staffing needs and ensures ratios are maintained to provide effective operational performance.
    • Participate in on-site client review meetings including the development of training programs.
    • Make recommendations to the training agenda or curriculum, as necessary.
    • Attend internal calibration sessions to ensure program compliance and balance.
    • Maintain positive, consistent and effective communication with staff, peers and senior management

Qualifications:

    • Bachelor’s degree from an accredited university or college with major course work in business, marketing, communications, retail management or equivalent work experience
    • Significant experience (3+ years) in training design, delivery, and assessment experience
    • Extensive experience in management and operations management in a customer service or call center environment
    • Previous telephone & live-chat service experience
    • Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice
    • Ability to monitor and record improvements in performance.
    • Ability to provide feedback and demonstrate a variety of coaching methods.
    • Good understanding of business acumen
    • Independent thinker
    • Computer experience/knowledge
    • Demonstrated ability to influence and motivate across all levels of employees in multiple locations
    • Superior English communication skills: both written and verbal
    • Excellent listening skills
    • Excellent presentation skills
    • A wide degree of creativity and latitude is expected
    • Advanced experience working with Kustomer (or similar helpdesk software), UJET, Slack, G Suite, Excel preferred

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