About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The Role
As a Product Operations Specialist at Telnyx, you’ll be at the intersection of product management and operational excellence, leading key initiatives for our EMEA (and beyond) customers. You will play a vital role in optimizing the customer onboarding experience and refining processes to align with our overall product vision. Working cross-functionally with Sales, Engineering, and Product Marketing teams, you’ll drive improvements, manage escalations, and ensure number porting and provisioning are seamlessly integrated into our offerings.
Your expertise will be critical in navigating the complexities of number porting, ensuring that customers experience a smooth transition while we maintain compliance with regulatory standards. You will also work closely with technical teams to streamline provisioning processes, enhancing the overall efficiency of our operations.
This role offers an opportunity to influence product strategy while directly contributing to customer satisfaction and operational success.
Key Responsibilities
- Collaborative Product Management: Work with teams to refine number porting and provisioning processes, supporting the FastPort initiative to scale across regions and improve efficiency.
- Cross-Functional Coordination: Collaborate with internal stakeholders, including Product, Engineering, and Sales, to troubleshoot, escalate, and solve operational challenges.
- Customer Engagement: Serve as a point of contact for customers during onboarding, ensuring a smooth experience and resolving any process-related issues.
- Process Innovation: Help develop, implement, and continuously refine operations for optimal performance and customer satisfaction.
- Performance Metrics: Leverage data to track success and iterate on operational processes, with a focus on KPIs like onboarding speed and process efficiency.
What we are looking for
- Product Management Experience: 1+ years of experience in customer support or product management, preferably within a SaaS company. Telecom Porting experience is a major plus but not required.
- Growth-Oriented: Enjoy building and refining processes that improve operational efficiency and enhance the customer experience.
- Technical Proficiency: Advanced Excel skills required, with SQL as a plus. Familiarity with Jira, Zendesk, Salesforce, or Intercom is ideal.
- Collaborative and Adaptable: Ability to work in a team environment, particularly within fast-paced, evolving settings. Strong communication and organizational skills.
- Multilingual: Fluency in English; German & French are a bonus.
