This role is a critical member of the self-serve initiative @Telnyx. You will help drive the insights necessary to develop an amazing self-serve experience for our products where developers can have a frictionless experience onboarding on the platform. You will work in close partnership with the SVP Self Serve experience, Product Managers and members of the Developer Relations and analytics teams at Telnyx.

Responsibilities

  • Perform strategic and ad-hoc data work in support of the self-serve initiative (working primarily with PMs supporting multiple products) 
  • Identify opportunities in data to accelerate product adoption, retention, engagement, and/or monetization across the self-serve funnel
  • Develop dashboards and define metrics that inform success for the Product Team
  • Help design, execute and evaluate A/B tests to improve the user journey
  • Serve as the Technical DRI (Directly Responsible Individual) for the Key Performance Indicators of the self-serve initiative
  • Explain trends across data sources, potential opportunities for growth or improvement
  • Develop user archetypes and build dashboards to demonstrate their usage patterns
  • Capture and document data user stories, use cases, and workflows
  • Operate in an iterative mindset, focused on delivering improvements and value at high velocity
  • Work collaboratively with the broader team members including product managers, engineering, design, analytics , developer relations and customer success

Requirements

Technical:

  • 3+ years of experience focused on feature and usage metrics, A/B testing, conversion and retention, segmentation, and developing user archetypes and their usage patterns
  • 2+ years of experience uncovering data insights to form hypothesis, designing product experiments, evaluating results and making recommendation
  • Intermediate Excel and SQL skills
  • Advanced BI dashboard development (we use Domo)
  • Experience with Segment and product analytics platforms (like Mixpanel or Amplitude) is a must
  • Experience working with Postgres relational database and some python experience would be a huge plus.

Other:

  • Comfort working in a highly agile, intensely iterative software development process
  • Effective communication skills: Leverage insights to drive business decisions and influence team members
  • Self-motivated and self-managing, with strong organizational skills
  • Share our values, and work in accordance with those values
  • Ability to thrive in a fully remote organization
  • Previous experience supporting product or growth team
  • Comfortable with fast-pace and ambiguity in a start-up environment

 

 

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