This position is fully remote for candidates in any locations around the world, however the work schedule hours are fixed between 8am and 5pm US Central Time (2pm to 11pm UTC).
We are a next-generation telecoms provider, headquartered in Chicago, IL and Dublin, Ireland. We are a registered tier 1 carrier and have built a private global IP network for high-quality calls, messaging, and data that can be configured via a self-service portal and API.
The legacy public telephone network is limited and static. Our vision and mission is universal internet-enabled communications. We empower our users to be their own carriers and build quality communication services that leverage our global infrastructure.
In this role, you will:
Partner with your engineering peers and other PMs to ensure we add business value and deliver what we promise, while keeping in line with our technical strategy and best practices
Synthesize requirements from customers and internal stakeholders into coherent Product Requirement Documents
Translate company goals and customer insights into a team roadmap and evaluate the squad performance via OKRs
Act as subject matter expert and point of contact for your product
Perform technical discoveries and vetting on external integrations
Break down large initiatives to deliver value quickly and reliably
Extensively test the features before giving them to the users
Be on hand during outages to drive their resolution and conduct post-mortems to prevent future occurrences
You may be a fit for this role if you have:
A degree in Computer Science, Information Technology, Telecommunications or similar.
Strong understanding of IP telephony (VoIP), TCP/IP Networks and related protocols (SIP, RTP, RTCP, ISUP, TLS, STUN, TURN, WebRTC).
Experience with Open Source VoIP applications such as Kamailio, OpenSIPS, FreeSWITCH, RTPEngine, Asterisk and open source tools such as Wireshark, sngrep and Homer.
Experience with Linux, Open Source tools and shell scripting.
Experience with containers and automation/orchestration tools such as Docker, Ansible, Jenkins, Kubernetes.
Familiarity with programming in Python, Elixir or Go are a plus.
What we value:
A technical background through past experience or your degree/s and/or credentials
Demonstrated ability to discover context when little is given or provided for
Demonstrated ability to break down a large problem and optimize solutions around incremental delivery
Demonstrated ability to work with limited resources, juggle multiple projects, and switch priorities when the business requires
Demonstrated ability to deal with crisis and incidents
Demonstrated ability to navigate a relatively flat organization and interface with users, engineers, internal stakeholders, and executives