This position is global
We are a next-generation telecoms provider, headquartered in Chicago, IL and Dublin, Ireland. We are a registered tier 1 carrier and have built a private global IP network for high-quality calls, messaging, and data that can be configured via a self-service portal and API.
The legacy public telephone network is limited and static. Our vision and mission is universal internet-enabled communications. We empower our users to be their own carriers and build quality communication services that leverage our global infrastructure.
We’re rapidly expanding our Technical Product Management Org. Your skills/interests will help identify which area you’ll have the greatest impact! Here are some specific examples of the projects/responsibilities our PMs are working on:
This is an incredibly challenging and exciting product to work on. It’s challenging because Telnyx’s messaging backend system is complex. It’s a federation of services deployed under a multi-cloud multi-site paradigm to ensure a high degree of availability and redundancy. The technical product manager must grasp system architecture, message flow, and monitoring & alerting very quickly to become effective.
The role is also exciting because the messaging landscape is changing towards one that's increasingly omni-channel. Businesses and enterprises find greater efficacy in delivering branded and trusted messages than the traditional SMS. We've already secured key partners to start building our omni-channel API. One of those partners is Google's Rich Communication Service (RCS, https://jibe.google.com/)
The Platform (Infrastructure & Network) team within the Technology department manages critical infrastructure technology for Telnyx. The team is responsible for the design, operations, and support of a wide range of technologies, including data center engineering and operations, data management including backup and archive, support of large compute, storage systems and core server infrastructure, and all related technical support.
The Platform Product Manager role will lead technical teams and partner with software engineers and technology leadership on the design and implementation of foundational infrastructure services.
Porting is a crucial part of Telnyx's business. The porting engineering teams' objective is to automate 100% of that business function for our operations team and our users. Over the past 2 years, we built everything from scratch: porting API V1 (https://developers.telnyx.com/docs/api/v1/porting), FastPort and all its backend integrations PLUS porting admin portal for our operations team
Now the team's immediate objective is to further modernize the porting API and bring that under the Telnyx API V2 umbrella. It is your job to: understand the business logic and workflow, document and improve the architecture of the porting backend systems, define porting API V2 specification and workflow and work with users to trial and QA the API
The Telephony Product Manager partners with engineering peers and other PMs to ensure we add business value and deliver what we promise, while keeping in line with our technical strategy and best practices. You’ll synthesize requirements from customers and internal stakeholders into coherent Product Requirement Documents.
WebRTC is a new initiative within Telnyx. We’re building on the foundations of our programmable voice, and driving our programmable video product forward. Our goal is to support communication in a rapidly changing landscape. With WebRTC, users can embed communications directly into any web interface, through a browser or on a mobile device with the use of our powerful SDKs.
What It Is Like To Work At Telnyx
Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.
We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.
Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.
We’re Telnyx. We’re the future of communications.
At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.