We are a next-generation telecoms provider, headquartered in Chicago, IL and Dublin, Ireland. We have built a private global network for high-quality calls, messaging and data that can be configured via a self-service portal. The legacy public telephone network is limited and static, our vision and mission is universal internet-enabled communications. We empower our customers to be their own carriers and build quality communication services that leverage our infrastructure.
The Platform (Infrastructure & Network) team within the Technology department manages critical infrastructure technology for Telnyx. The team is responsible for the design, operations, and support of a wide range of technologies, including data center engineering and operations, data management including backup and archive, support of large compute, storage systems and core server infrastructure, and all related technical support.
The Platform Product Manager role will lead technical teams and partner with software engineers and technology leadership on the design and implementation of foundational infrastructure services.
In this role, you will:
Run cross team initiatives and facilitate new technologies adoption such as Kubernetes/Service Mesh and Monitoring/Tracing across engineering squads
Be on hand during outages to drive their resolution and conduct post-mortems to prevent future occurrences
Partner with and influence stakeholders to promote simplification, standardization and innovation of new technologies
Manage and maintain relationships with 3rd party vendors, consultants and industry representatives.
Work with team members to drive overall direction and create short and long term vision for the team’s areas of responsibilities. These include:
Support of enterprise server infrastructure, storage and compute systems
Cloud systems and services backend
Data management, backup and disaster recovery
What we value:
A technical background through past experience or your degree/s
Demonstrated ability to discover context when little is given or provided for
Demonstrated ability to break down a large problem and optimize solutions around incremental delivery
Demonstrated ability to work with limited resources, juggle multiple projects, and switch priorities when the business requires
Demonstrated ability to deal with crisis and incidents
Demonstrated ability to navigate a relatively flat organization and interface with engineers, internal stakeholders, and executives