At TeleSign, our Key Account Managers are direct stakeholders tied to revenue and growth expectations for our most important customers. As a Key Account Manager you will lead a cross functional team responsible for maintaining current business, increasing usage within existing use cases and driving new revenue opportunities across new use cases and business units. The Key Account Manager will be responsible for developing and executing a comprehensive account strategy to achieve specific targets. He/She will oversee creation of opportunities and articulation of the value prop for TeleSign solutions within their defined accounts. The position reports to the China Sales Lead.  

Essential Functions

  • Set individual account strategy and maintain account plan within the overall go to market strategy
  • Lead a cross functional team with a goal of providing world class customer experience to preserve and grow existing business
  • Drive incremental revenue inside key accounts by uncovering net new use cases, growing adoption of current opportunities, and upselling and cross-selling additional solutions
  • Identify and build relationships with key decision makers, approvers, and influencers to foster a solid and trusting relationship between strategic clients and company
  • Develop a complete understanding of each account including divisions, business units, organizational charts, purchasing process and decision-making hierarchy
  • Consultatively solution-sell the suite of TeleSign services by mapping business challenges with technology solutions
  • Closely partner with SDRs, Customer Success Managers, Solution Architects, Routing Specialists and HQ Sales Operations team
  • Plan and present reports on account progress, goals, and quarterly initiatives to share with team members and executive team

Essential Requirements

  • 5+ years in demonstrated Enterprise and/or Key Account Management sales experience with proven track-record of consistently exceeding annual team quotas and performance targets
  • Demonstrated ability to set strategy for and lead a cross functional team
  • Ideal candidate will have an understanding and/or experience of CPaaS market, information security, SaaS models, identity and authentication, and B2B2C sales models
  • Experience navigating complex sales cycles
  • Strong written and verbal skills
  • Strong collaboration and communication within departments with like-minded goal of achievement
  • Self-motivated and entrepreneurial
  • Attention to detail
  • Bachelor’s Degree or equivalent

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