The Opportunity

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere.

Teladoc Primary360 is the new primary care.

Summary of Position

This position will support the Senior Medical Director with implementing and directing policies and procedures, ensuring exceptional medical quality and service is delivered to patients. Represents focused leadership in the creation of an employed model supporting provider needs, process innovation and provider mentoring. Acts as the “voice of the provider” to ensure an effective experience for our providers resulting in:

  • Increasing provider satisfaction

  • Increasing provider accountability

  • Increased provider support

  • Continuous clinical and service improvement

Essential Duties and Responsibilities

  • Accountability for clinical network (including W2 and 1099 providers) in assigned region/product area

  • Accountable for KPI’s and Quality measures in assigned region/product area

  • Actively and regularly engage with providers to build community and engagement

  • Monitor tracking of individual practice and provider metrics

  • Enable provider support and improvement plans

  • Mentor and coach new hires

  • Provide support for multiple license-type providers

  • Available for clinical consultation if needed

  • Ensure compliance with new initiatives

  • Manage providers for quality outcomes and performance

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Qualifications Expected for Position

  • Critical thinking skills, decisive judgement, and the proven ability to manage multiple administrative and clinical responsibilities efficiently and effectively

  • Skilled conflict resolution experience

  • Flexibility in supporting the changing needs of a rapidly growing company

  • Effective oral and written communication skills

  • Ability to function in a fast-paced environment and to be able to meet deadlines

  • Passion for clinical excellence, professional integrity, and ability to collaborate positively with clinicians and non-clinicians

  • Ability to manage multiple responsibilities efficiently and effectively

  • Flexibility in supporting the changing needs of a rapidly growing company

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Required license or credential needed to perform job:

  • Medical Degree with current/continuous board certification

  • Minimum of 5 years clinical experience

  • Minimum of 3 years as a clinical leader with gradually increasing levels of leadership experience, preferably in a multi-specialty fast paced environment

Why Join Teladoc Health?

A New  Category  in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters:  Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes  across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact:  In more than 175 countries and ranked Best in Class for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.  

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

Ranked #1 among direct-to-consumer telehealth providers in the J.D. Power 2021 U.S. Telehealth Satisfaction Study

As an Equal Opportunity Employer, we never have and will never discriminate against any job candidate or employee due to age, race, religion,  color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization,  medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.



 

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