The Opportunity

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere.

Under the direction of the Technical Implementation Specialist Manager, the Technical Implementation Specialist performs the technical, logistical, and administrative duties required to install and optimize Teladoc Health Patient Care Devices at customer healthcare locations and assist in providing basic device operation training to local staff as needed. The Technical Implementation Specialist will set up and assist in sales demonstrations for hospitals and health systems administrative teams. This position is a high level customer facing position and will require exceptional communication skills as it interfaces with program managers and hospital administrators.  The Technical Implementation Specialist should possess and maintain a high level of industry and company specific business knowledge by remaining current with emerging product and technical updates. The Technical Implementation Specialist will play a key role in the achievement of team and department goals/OKRs.


Responsibilities

  • Support hospital system clients located within the EMEA region and occasionally within the APAC region
  • Manage multiple device implementations concurrently
  • Serve as onsite and remote lead for installation and optimization of patient care devices and communicate expectations and requirements to onsite technical leads
  • Coordinate with our logistics team to ensure on-time delivery and setup of hardware
  • Coordinate with internal and external technical support and/or project management on any issue resolution regarding installs prior to device arrival and post installation
  • Follow implementation plans as outlined by Project Management Team and communicate any issues or variances, as required
  • Work with hospitals to configure firewalls / routers and diagnose networking issues 
  • Perform clinical area connectivity optimization onsite and remotely
  • Ensure all equipment functions as designed upon closure of implementation project
  • Perform onsite repair of equipment when needed
  • Ensure all technical, clinical, and administrative contacts are documented for ongoing support
  • Adhere to all company policies, procedures, and business code of ethics
  • Drive completion of documentation for work instruction, installation case closure, deployment acceptance, and any other relevant information to effectively support revenue recognition and go-live objectives
  • Provide insight and feedback on system and program improvements 
  • Ensure high quality clinical sessions and perform on-site troubleshooting when issues arise
  • Perform clinical area connectivity optimization onsite and remotely
  • Train physicians and hospital staff on device usage, common troubleshooting
  • Ensure all equipment functions as designed upon closure of implementation project
  • The Technical Implementation Specialist may also perform emergency repair services, as required
  • Ensure all technical, clinical, and administrative contacts are documented for ongoing support
  • Adhere to all company policies, procedures, and business code of ethics
  • Other duties as assigned

Candidate Profile

  • Location: This role is required to be located in Germany, and must be comfortable with international travel up to 75% of the time.
  • Experience working in healthcare organizations
  • Positive attitude and an outgoing personality with a high standard of decorum
  • Professional appearance and the ability to exhibit a professional demeanor over the phone, through email, and in person, as required
  • Excellent and demonstrated oral and written English communication skills. Proficiency in a second language is highly desirable
  • Ability to operate in a high-risk clinical environment
  • Advanced Windows Operating system support
  • Advanced computer component level support skills
  • Ability to work with customer networking teams to review network requirements
  • Must have an advanced knowledge of wireless and networking protocols
  • Ability to abide by 3rd party Vendor credentialing requirements
  • Strong communication and presentation skills
  • Strong organizational and time management skills
  • Ability to work alone and as part of a team
  • Ability to multi-task projects
  • Must complete all required documentation in a timely and accurate fashion
  • Able to work remotely
  • Current Passport and ability to travel up to 75% internationally
  • Ability to occasionally lift heavy objects
  • Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing electrical equipment; OR equivalent military education and 2+ years of experience servicing electrical equipment; OR High School Diploma/GED and 6+ years of experience servicing electrical equipment
  • 2 years supporting computer hardware with component level replacement and OS imaging 
  • CCNA designation highly desired
  • CompTia A+ or Network+ certification

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.   

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.   

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.   

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.  

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.   

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

 

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding – we have a mother’s room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

 

 

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