The Opportunity

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere.

The Teladoc Mental Health coach is responsible for providing evidenced-based education, coaching, and support to members with up to mild or moderate anxiety, depression, stress or other mental health concerns. Coaching and education will be provided to drive behavior changes that impact clinical outcomes. The Teladoc Mental Health coach will foster and develop positive relationships with members and provide an excellent member experience.


  • Utilize NBC-HWC credential or ICF credential and training knowledge to provide a 7 session, evidence-based coaching protocol based on the principles of Unified Protocol for Emotional Disorders, Cognitive Behavioral Therapy, and Dialectical Behavior Therapy
  • For each coaching session, reviewing pre-session forms and questionnaires, conducting the session, and completing post-session documentation
  • Participate in initial training, ongoing supervision, and quality assurance to ensure adherence to the Teladoc coaching protocol
  • Assisting with coach projects, research, and product development, as needed
  • Complete tasks and meet expectations associated with coaching more broadly
  • Follow best scheduling practices to meet appropriate coaching utilization and member needs
  • Provide clinical support for client groups (meetings, trainings, etc.) as needed
  • Attend and contribute to mandated team meetings
  • Able to operate regularly used systems effectively and efficiently with minimal direction; knows where to go when experiencing challenges
  • Provide as-needed coverage for coaches who deliver asynchronous text-based support for members

Candidate Profile

  • Minimum of Bachelor’s degree
  • Must maintain and possess NBC-HWC certification or the ICF certification
  • Has at least 2 years of professional experience working in behavioral/emotional/mental health field.
  • Must have availability to work until 9pm in local time zone Monday through Thursday and 5pm on Fridays in local time zone, depending on line that is available.  
  • Assumes responsibility for professional development and continuing education to maintain knowledge and skills.
  • Up to date with the required 36 CEU’s in 3 years to maintain NBC-HWC certification Or complete at least 40 CCE’s in 3 years for the ICF certification.
  • Be committed to delivering high quality evidenced-based behavior healthcare.
  • Possess excellent written and verbal communication skills.
  • Ability to communicate with members empathetically and according to the Teladoc culture.
  • Ability to establish rapid member rapport via videoconferencing, telephonic and written interactions.
  • Documents consistently and to the standards set by Teladoc using EMR.
  • Possess exceptional time management and organizational skills.
  • Passionate about changing people’s lives and willing to go the extra mile to help members be successful.
  • Customer Service skills and experience.
  • Display confidence, assertiveness and flexibility. Must be a self-starter.
  • Creative, dedicated and relentless in helping members achieve their goals.
  • Adaptable, innovative, and embraces teamwork and change.
  • Knowledge in behavior change and habit formation.
  • Must be able to take the role and be strategic to meet the business goals while providing an excellent experience for our members.
  • Comfortable working with but not limited to MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce and Learning and employee engagement platforms etc.
  • Maintains compliance with Federal, State and local regulations pertaining to training, FDA Quality System Regulation (cGMP), ISO 13485, Canadian Medical Device Regulation (CMDR), In Vitro Diagnostic Directive (IVDD), and Medical Device Directive (MDD) and HIPAA.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.   

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.   

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.   

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.  

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.   

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding – we have a mother’s room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.



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